Name
Energy & Utilities
A 50% increase in response rates. Powered by BSI.
With BSI Software, you get so much more than an increase in your response rates in mailing campaigns: We show you the way from sales and marketing to a fully automated customer service center. AI agents process customer inquiries and requests intelligently and in an automated manner. Humans get involved at the right time to delight your customers. All this while also taking all regulatory requirements into account. This means more time for what really matters: priceless interactions with your customers.
Join our community
Even BSI has meter readings. Current readings:
50,000
processes/day at M-Net
>90%
Low-code/no-code configurations at Techem
6 months
Short project term until initial implementation at Stadtwerke Lübeck
Get ready for effortless efficiency
Service
Optimize your service center with BSI Software through AI-powered processes, a 360° customer view, and efficient self-service options. From meter reading and move-in/move-out to winning back lost customers – seamless, personalized customer interactions ensure greater efficiency and delighted customers.
Sales
Optimize and personalize your sales operation across channels with BSI. Smart omnichannel strategies and automated processes increase efficiency, customer loyalty, and revenue. As a result, you make the most of cross-selling and upselling opportunities and make your sales team more successful.
Marketing
Set up highly personalized, trigger-based campaigns with BSI in minutes – without IT involvement. Automated customer journeys and smart segmentation increase relevance, customer loyalty, and conversion rates. GDPR compliance is a given.
“With the BSI Customer Suite, we are implementing a comprehensive system that fulfills today’s as well as future needs for evm. The system’s flexibility and the partnership-based collaboration reassured us that we had found the right partner in BSI. As a result, we can now use forward-looking and targeted marketing to promote our products.”
How you can shape your future
SAP AND CO.
Out-of-the-box integration
Configurable integrations and standard interfaces cut costs and conserve resources. We are your dependable ecosystem partner offering you the right connector to your peripheral systems, from CTI and CREFO to SAP.
AGENTIC AI
Automate your customer service center
Get the maximum benefit from AI agents in your customer service center. With a generative 360° customer view, automated customer journeys and AI-powered processing, you increase your service team’s efficiency and satisfaction.
BSI Elements
Downloadable industry expertise
With BSI Elements, you obtain ready-to-apply use cases for energy providers: intelligent quotation processes, customer loyalty campaigns, accurate NPS surveys, and new regulations. Simply download and use them.
“The project with BSI was defined by positive and trust-based collaboration. Thanks to the agile project methodology and BSI’s consistent customer centricity, we were able to achieve initial successes soon after implementing the CRM.”
Webinar in replay
Customer Relationship Management 2.0
How does using AI help solve current issues in the E&U industry? Challenges such as rigid CRM processes, data silos, and overextended service centers can be overcome with state-of-the-art software solutions and AI power: Learn how to change processes by way of configuration or create new processes with low-code/no-code, and how to ensure a holistic customer view across all departments with a cutting-edge generative 360° view.
Don't ask us. Ask our customers
evm modernizes its customer relationship management with BSI
The Energieversorgung Mittelrhein [Energy Supply Middle Rhine; evm] counts on a digital marketing platform that integrates all customer-facing activities and optimizes sales and service processes. This platform consists of integrated modules from the BSI Customer Suite and the software company ePilot.
Techem benefits from cutting-edge technology in the cloud
Techem GmbH is a global German service provider for the real estate industry and private apartment owners and is based in Eschborn near Frankfurt. The BSI implementation started in 2017. On average, the company processes 4,000 requests or inquiries daily using 50 different processes in the BSI Customer Suite.
Future-proofing and customer proximity with BSI CRM
At M-net, Bavaria’s leading fiber optics provider, BSI supports CRM for approximately 500,000 customers with guided processes. The company uses it in customer service in particular but also for complex technical processes. M-net has been counting on BSI since 2009 and expanded its business relationship with BSI into a strategic partnership in 2019.
Customer service as the essence of the customer experience
To remain future-proof, Arvato counts on BSI’s solutions, as customer service is more important than ever, and service automation is constantly increasing across Europe. In doing so, the company pays particular attention to their end customers’ changed communication behavior and focuses on the customer experience.
FAQ
What your industry would like to know
Which billing systems can you connect to the BSI Customer Suite?
The BSI Customer Suite is agnostic, which means you can connect any billing system to it within a short time using low-code/no-code adaptations. In addition, BSI already comes with standard connectors for all common billing systems (SAP ISU, SAP S/4HANA, etc.).
How does BSI ensure software security and compliance in its SaaS option?
The BSI Cloud is ISO 27001 certified, holds an ISAE 3402 attestation, meets all requirements according to GDPR, and is also available as a BAFIN and FINMA-compliant solution. Therefore, there are many customers in the highly regulated financial industry, in addition to energy service providers, who trust BSI Software as their partner.
Does BSI integrate the BSI Customer Suite, or do integration partners perform the integration?
Both. BSI has a large team of experienced project teams and staff. In addition, we have an extensive partner network with hundreds of trained specialists. If you already receive support from a consulting firm, feel free to reach out to us, so we can check whether your desired partner already has trained personnel available.
Does each module of the BSI Customer Suite need to be licensed individually?
Each module is available in 4 editions where each edition is based on the quantity structure and functional breadth. One ultimate strength of BSI Software is that every customer receives the entire BSI Customer Suite package. This allows our customers to test useful functions at any time and, if a business case is successful, they can easily scale a module up to the next higher edition, creating transparency and security.
Let’s talk
I would be happy to assist you at any time.
Sebastian Louis
Community Manager Energy & Utilities
+49 (211) 5455 85 15
sebastian.louis@bsi-software.com