Energy & utilities Give your customers the best service

With the BSI Customer Suite, energy and utility companies master the challenges of intelligent customer centricity – from successful new customer acquisition to comprehensive customer loyalty measures. You analyze your customer data in real time and use it in all energy-specific business processes. All counter and customer information is mapped centrally, and a comprehensive 360° customer view is created. This information enables you to engage with your customers personally and at the right time to provide them with offers that are tailored specifically to their needs.

Some of the companies that count on BSI

The perfect CRM for energy & utility companies

bsi.crm is the central customer engagement platform for all your sales channels and internal areas such as sales, marketing and customer service. The product stands out with its 360° customer view that integrates all data, performs automated updates and makes the data available across departments. Thanks to its modular design and open technology, bsi.crm adapts to your specific requirements. For example, billing systems and industry-standard master data systems such as SAP or Powercloud are easy and quick to integrate.


Personalized communication that delights customers

Analyze customer data with the help of Artificial Intelligence and design highly personalized customer journeys and trigger-based campaigns that are set in motion by certain (life) events, for example. This process creates new and positively surprising touchpoints beyond the annual statement, ensuring that you proactively earn your customers’ loyalty with suitable combination offers. By automating routine tasks with BSI and expanding self-service options, you also lighten your employees’ workload.


Includes sales-closing video conferences

Create offers, conclude contracts, explain annual statements and win back customers who terminated their contracts – it is all virtual via bsi.snapview. There is nothing to adapting our product to your company-specific CI specifications and integrating it into customer journeys. Needless to say, bsi.snapview complies with the highest level of security requirements and all regulatory guidelines applying to your industry.


BSI in the Cloud

Get our software as a service (SaaS) in the cloud, which has a myriad of advantages: For example, you will always have the latest software version and only pay for the number of users you actually have. With the on-site cloud model from BSI, your data remains at your own data center if that is your preference.


Meeting all regulatory requirements

BSI offers functions such as a double opt-in, the “right to be forgotten,” advertising blocks and sound security profiles, which ensures that the software meets all regulatory requirements for data protection and security applying to energy providers. With BSI, you can be confident that your data is stored and processed in Germany or Switzerland. The BSI Cloud is ISAE 3402-certified and meets all requirements under GDPR.

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Thomas Bürgler, Head of Customer Center

BSI is our partner in all things CRM. I very much value the collaboration and the similarities between our corporate cultures.
Use Cases

BSI Customer Suite in action



From anonymous to loyal customer

Your next best action: BSI

Your next best step: Link your goals to BSI.

Sebastian Louis, Creator of Customer Delight

+49 (211) 5455 85 15

BSI knows your business

Whether sales, marketing or service: you can put our two million code lines and promising solutions together with equal ease – through uncompromising technology, a highly flexible data model and a captivating user experience.


Set up trigger-based, highly personalized customer journeys within 15 minutes with BSI. They help you provide an unforgettable experience and maximize your business success.


BSI offers a central, virtual advisor workstation with access to all relevant customer information. This improves the chances of a successful business conclusion.


BSI’s guided processes enable more efficient handling of customer issues. This saves you time and money in the long term, and makes your customers happy.


BSI provides you with powerful analytics, clearly arranged reporting dashboards and the possibility of data-based challenges to your decisions. BSI is your direct access to business intelligence.

BSI Customer Suite

Provide a truly compelling customer experience with seven products – all in one solution.