Name
Retail
Are you ready for a 22% increase in your Customer Lifetime Value?
Use BSI Software to maximize your customer lifetime value and convert smart customer focus directly into measurable economic success. At the same time, create seamless experiences without data silos and benefit from the power of your AI agents. Marketing automation, customer service center, POS, and all other touchpoints become one.
Join our community
Benefit from numbers that pay off
-20%
Less processing time for customer requests at arvato
51%
Increase in the newsletter click rate at Transgourmet
>25%
Customer request processing automated with AI at Walbusch
Get ready for effortless efficiency
Service
The service center transforms customer interactions into positive experiences. Whether an order, return, or delivery status is concerned – with guided processes and AI automation, you can process requests and inquiries faster, save time, and reduce costs – for happy customers and an efficient business.
Loyalty
Customer loyalty comes from experiences, not just purchases. An omnichannel loyalty program ensures personalized offers and a seamless customer journey. This makes your customers feel valued – and they will stay loyal to you over the long term.
Marketing
Manage your personalized customer communication across channels, powered by AI. Whether a newsletter, churn prevention story, or trigger-based offers are concerned – meet your customers where it counts and ensure consistency with your strategies all at once.
“The AI-powered solution approach exceeded our expectations. With the BSI Customer Suite, we can automate resource-intensive processes and personalize content at the same time.”
We make you more valuable
THE SMART SERVICE CENTER
Benefit from AI agents
With agentic AI, you increase your service team’s efficiency and satisfaction. BSI’s AI agents perform routine tasks, thereby cutting costs, and meet your requirements for strategy and regulations across all channels.
CUSTOMER LIFECYCLE MARKETING
Every stage is significant
You make sure that your customer feels personally taken care of. Just like at the local corner store. Leverage industry-specific insights, automatic segmentation, and intelligent scoring to ensure the best possible customer journeys.
CUSTOMER DATA MANAGEMENT
Away with data silos
Use your data intelligently with a 360° customer view, omnichannel processes, and real-time triggers. The consolidation of data, the golden record, and data refinement will ensure uniform, enriched profiles.
BSI Elements. Getting you started in no time
Turn the BSI Customer Suite into your customized business solution in an instant. For this purpose, BSI Elements puts a wealth of concentrated industry and product knowledge at your fingertips: all-encompassing use cases, high-performing processes, and smart configurations. With BSI Elements, you will simply get better faster.
“The CRM is a critical asset and element of our digital strategy. We want our customer records to be unified in one central location with all their data and want the entire customer history to be displayed.”
Don't ask us. Ask our customers
Smart customer service
Walbusch, the fashion retailer, processes service requests and inquiries automatically, efficiently, and cost-effectively, all powered by AI.
A customer service solution for an optimized customer experience
Arvato Supply Chain Solutions has deployed the BSI Customer Suite in its customer service operation to digitalize its processes.
Spruced-up customer service
Möbel Pfister AG, the leading Swiss furnishing company, has put BSI into action to digitally transform its customers’ shopping experiences.
An omnichannel service experience with BSI
The world-famous confectionery Sprüngli counts on BSI when it comes to CRM and customer loyalty. As a result, the company has succeeded in providing a consistent omnichannel service experience, from its webshop all the way to its café.
A contact center in the cloud
Hermes Germany has been counting on BSI in its customer service operation since 2008. The next step is happening now: the migration to the BSI Cloud with the latest release of BSI’s innovative customer platform.
Let’s talk
I would be happy to assist you at any time.
Marvin Jensen
Community Manager Retail
+49 40 180 240 855
marvin.jensen@bsi-software.com