BSI Blog

BSI insights for you

New features, smart integrations, and much more: Find everything in our blog about software, customer experience, Artificial Intelligence, and the topics that impact your industry. 

The 3D character Lena Meier, a loyal customer, stands with raised arms in a bright living room. An orange “know” button appears in front of her. The “BSI Customer Value” visual represents comprehensive customer insight as the foundation for personalized customer experiences and long-term customer relationships.

Know. Customer Value with potential

Only by knowing Lena can you provide her with the right guidance at the right moment.

Customer Value

05.08.2026

EU AI Act graphic featuring the words “EU AI ACT” over glowing blue programming code, surrounded by twelve yellow EU stars. The image symbolizes European AI regulation, data protection, and compliance in software development.

EU AI Act: Transparency as an opportunity

How transparency and ethics shape the responsible use of AI

Artificial Intelligence

15.07.2026

Modern data center with rows of high-performance server racks in a secure, climate-controlled environment. Symbolizing European data flows in CRM, digital sovereignty, and data residency within the EU.

Data sovereignty in CRM

Why data control is becoming a strategic competitive advantage

Data sovereignty

29.06.2026

Vicky Valetti, Sales Manager and customer advisor, welcomes loyal customer Lena Meier in a living room setting. A floating calendar icon with the word “meet” represents personal customer meetings, customer engagement, and building long-term customer relationships with the BSI Customer Suite.

Meet – The Customer Value with proximity

Everything for the decisive moment: Perfect your personalized customer engagement with AI agents.

Customer Value

11.06.2026

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Two stylized figures shake hands - a symbol of personal contact via the BSI Software website, partnership-based communication and active customer proximity.

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