BSI Customer World puts your customers at the center – across all touchpoints and channels. It combines marketing, sales and service in a shared AI-driven platform and intensifies your customer relationships in a targeted manner via customer values. Create a connected world in which data, automation and interactions work together. This makes your end customer Lena more valuable to you and you more valuable to her.
We make industry leaders happy
Discover the BSI Customer Suite universe
Artificial Intelligence
BSI has already reached a place other solutions are still advancing toward. With more than 70 AI models available, we provide maximum flexibility, and agents that implement your strategies autonomously.
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Customer & Data Insights
Your customer data is very valuable. But only if you understand what it can tell you. Create meaningful analyses and use the results right away for successful customer engagements. In real time.
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Customer Experience
Serve multiple customers at the same time, and yet, serve them so individually, as if there were a thousand of you. AI-powered BSI strategies optimize your customer interactions across all channels – and around the clock.
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Customer Relationship Management
This is how you easily gain your customers’ loyalty: Create long-term successful relationships, connect sales, marketing, and service, and make more time for what really matters: your customers.
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Customer Engagement
You are where your customers are. Create personal experiences with online appointment scheduling, AI-powered video consulting, and digital signatures. Convenient, dependable, and legally compliant.
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Enterprise Integration Platform
Pave the way for your data because interfaces have never been this easy. Scale it to the enterprise level and play it safe when testing – all in low code.
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Customer Data Platform
Your BSI CRM/CX platform is the single source of truth when it comes to customer data. Break down data silos and optimize your business processes. GDPR-compliant and secure.
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We make things easy for you
BSI Customer World. The future of customer relationship.
BSI AI Agents. You give the direction, they deliver results.
With BSI AI Agents, you control your customer processes at a strategic level – while specialized agents take care of the operational work for you. The result: scalable processes, less manual effort and a customer experience that is measurably better.
BSI Elements. Getting you started in no time
Turn the BSI Customer Suite into your customized business solution in an instant. For this purpose, BSI Elements puts a wealth of concentrated industry and product knowledge at your fingertips: all-encompassing use cases, high-performing processes, and smart configurations. With BSI Elements, you will simply get better faster.
Use Cases
We are the Number One in your industry …
… and make you more valuable to your customers and your customers more valuable to you. See for yourself.
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Stars that inspire us
Europe’s brightest CRM star with Swiss roots: The reviews we get on OMR Reviews demonstrate that we deliver what we promise – with precise technology, true customer proximity, and industry focus. Because excellence is not a coincidence.
Let us impress you
15%
less marketing costs at Baloise
46%
More campaign success through reinforcement learning at BLKB
25%
of churn prevented at Transgourmet
What more could you want?
First-class software is not the only thing we have for you. We also provide valuable technical information, descriptive practical examples, a wide range of training courses, and industry-specific events. Because that helps propel you, your company, and your customers forward.
Events
Put us on your agenda
Blog
Find out more about our world
Talk with us
We would be happy to assist you at any time.