Delight your customers
Digitize your customer relationships and create unique experiences – automated, in real time and across all touchpoints. Get to know your customers better with the BSI Customer Suite and communicate with them at precisely the right time and with the right content. Your customers will feel understood and appreciated.
BSI provides a “Business out of the box” for your industry with instantly useable seamless processes, customer journeys, customer insights, KPIs and regulations. In addition, you gain access to a comprehensive, industry-relevant ecosystem. BSI is your “Industry Cloud.”
Digitalisierung der Kundenbeziehung
Realtime-Trigger und Events
Omnichannel und Multiexperience
KI und Automatisierung
A company-wide solution
Get started right away with ingenious industry solutions
- Centers on banking, insurance, retail and energy & utilities;
- Encompasses industry-standard processes and customer journeys, such as onboarding for banks or loyalty management for retail;
- Cloud agnostic: Runs in the BSI Cloud, or as a multi-cloud model;
- Meets all industry-standard regulatory requirements, including data protection (DACH1);
- Be involved in the continuous development and roadmap design of industry solutions through BSI’s “be_involved” process. Benefit from the dialogue with others.
Support your customers holistically
- All products are all-in-one solutions – they are intuitive to use, with no media breaks;
- 360° view as the basis for holistic support;
- True omnichannel marketing and multi-experience;
- Intra-company collaboration, such as through Microsoft 365 integration;
- Collaboration with customers over portals and through self-service.
Get to know, win over and delight customers
- Uses internal and consolidated customer data as well as external, enriched data;
- Industry-specific data model – open, flexible and extensible;
- Highly personalized customer journeys for sales, service and marketing;
- Consultation and support made easy, regardless of the channel.
Numbers that stand out
Is the number of customer relationships that BSI transforms into sustainable success stories
Customer orientation at BSI
Increase in the cross-selling/upselling rate thanks to automation