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Make decisions with intelligent support

Create added value for your company with the opportunities Artificial Intelligence presents. For inbound mail automation, next best actions, churn detection or lead scoring – BSI AI, our Artificial Intelligence product, supports you in analyzing your data and helps you with small and large decisions in customer relationship management, allowing you to increase your lead over your competitors.

  • The next best action for marketing, sales and service
  • Inbound mail automation
  • Churn detection
  • Lead scoring
  • Hyper-personalized content generation
  • User support with generative AI
1
Straightforward, modular and configurable AI
With BSI AI, you can design and train machine learning workflows in a very intuitive low-code and no-code environment. You can quickly adapt these workflows and use them in different scenarios.
2
Instant availability
With BSI AI, you can design and train machine learning workflows in a very intuitive low-code and no-code environment. You can quickly adapt these workflows and use them in different scenarios.
3
Seamless Integration
BSI AI delivers real-time data analysis, customer clusters and recommendations to all BSI Customer Suite products.
Some of the companies that count on BSI

The self-learning process optimizer

BSI AI, our AI solution, includes machine learning workflows (“brains”) that analyze data, create customer clusters and make marketing, sales and service recommendations.

Not only does BSI AI know your customers’ value but it also learns from their behavior. It learns, for example, at what time your customers are most receptive to which offer, and which channel is their preferred channel to be contacted on. Since your communication is highly personalized at all times, you provide an even more individualized customer experience. The “Brains” respond with feedback loops (“reinforcement learning”) to new events in real time and, based on your customers’ behavior, optimize themselves to the KPIs you defined.

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All benefits at a glance

Can use existing models such as the Open Neural Network Exchange (ONNX) and perform continuous monitoring of the AI model
Automated decisions and the “learning evolution” of customer processes
Customer concern and request process automation using a black-box approach
Supports unsupervised, supervised and reinforcement learning, as well as symbolic AI
Encompasses all common regression, classification and clustering algorithms
From classic data science algorithms to the latest deep learning/neural networks
The foundation for comprehensive data security and the ethically correct use of data, for example, by using open-source large language models

Numbers that stand out

80%

Automated e-mail responses

75%

Automatically detected concerns

↑40%

The productivity in customer service organizations using Artificial Intelligence increases by 40%

Use Cases

BSI Customer Suite in action

Retail
Smart Service Center

Smart Service Center

How AI support turns service into an experience

AI decision-making support How can AI help me in my business?

Are you unsure whether and how Artificial Intelligence can support you in your work? Do you feel lost in the methods jungle? Our decision tree will help you understand how AI can help your business in a specific manner, which prerequisites you must meet, and what tools are available.

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Are you ready to unlock the power of Artificial Intelligence?

The next best action: Link your goals with BSI.

Marvin Jensen, Creator of Customer Delight

+49 40 180 240 855

marvin.jensen@bsi-software.com

BSI Customer Suite

Provide a truly compelling customer experience with seven products – all in one solution.

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