Service Easy savings in customer service

There is no other area in the company where the potential for improvement is as easy to identify as in customer service. The guided processes in BSI and the optimization achieved with artificial intelligence facilitate significant time savings in customer inquiry processing, helping you save money and time in the long run and delighting your customers.

CUSTOMER LIFECYCLE MANAGEMENT Tell the right story

With BSI you know at all time where customers stand in their lives and can react to (life) events in real time with a trigger-based approach.

SERVICE AUTOMATION Top service & automation combined

BSI supports you with the digitization of your services across all channels. Automated processes relieve your agents and free up time for customer service.

OMNICHANNEL MANAGEMENT The key to a positive customer experience

It doesn’t matter which customer chooses which channel. You determine what you want to say to your customers and BSI finds the appropriate channel.

CONTACT CENTER Become a service champion

Impress your staff and customers at all touchpoints with BSI Contact Center and leave the competition far behind.

NPS Customer satisfaction barometer

Whether it’s NPS, SCAR or CES: with BSI you can conduct fully integrated surveys and keep a steady eye on the most important KPIs for customer satisfaction.

Omnichannel customer service

With BSI, you provide omnichannel customer service, with communication anywhere and anytime. Your customers can contact you via their favorite touchpoints, and when they do, automatic channel- and skill-based routing ensures the best possible customer experience for every one of them. With BSI, your escalation management is clearly presented, and process tracking is straightforward.

René Gebert, Head of Customer Service and Call Center, Pfister

With BSI, we have a powerful tool to improve customer satisfaction. Information on customers, processes, and inquiries is available in one central location, is retrievable from anywhere, and cannot get lost.

Omnichannel software for your contact, service, or call center

Today, the customer service a company provides increasingly determines customer satisfaction and loyalty. With BSI’s Contact Center solution, you will delight your employees and customers at every touchpoint – and ensure a compelling omnichannel experience.

«With one million customer interactions, even saving 10 seconds per interaction results in potential savings of at least 1.5 full-time positions. In other words, you can expect a return on your investment in less than a year after implementing BSI.»

- Matthias Hassler, Service Champion, BSI

Benefit from shorter training

A well-organized customer service group has a positive effect on customer loyalty. With BSI, excellent customer service becomes part of your company’s DNA: Lengthy transfers of customers and their inquiries throughout the entire company are a thing of the past. The virtual service workplace's intuitive interface also shortens the training for new specialists: They are fully proficient after only half a day, which contributes to more efficient customer service and even happier customers.

Strengthen your organization and lower your costs with BSI

  • Leaner processes
  • Excellent first contact resolution
  • Design processes quickly and professionally and “on the fly”
  • High retention rate thanks to first-class complaint management
  • Automated e-mail categorization
  • Identify and benefit from the improvement potential in customer service
  • Direct interaction with sales and marketing – the all-in-one solution.

BSI knows your business

Whether sales, marketing or service: you can put our two million code lines and promising solutions together with equal ease – through uncompromising technology, a highly flexible data model and a captivating user experience.

Marketing

Set up trigger-based, highly personalized customer journeys within 15 minutes with BSI. They help you provide an unforgettable experience and maximize your business success.

Sales

BSI offers a central, virtual advisor workstation with access to all relevant customer information. This improves the chances of a successful business conclusion.

Service

BSI’s guided processes enable more efficient handling of customer issues. This saves you time and money in the long term, and makes your customers happy.

Insight

BSI provides you with powerful analytics, clearly arranged reporting dashboards and the possibility of data-based challenges to your decisions. BSI is your direct access to business intelligence.

Next best action: BSI.

The next best action: Network your goals with BSI.

Bernhard Egger, Creator of Customer Delight

+41 (56) 484 16 85

bernhard.egger@bsi-software.com

BSI Customer Suite

Winning over customers' hearts is the most important, yet most difficult of all business tasks. And also the most pleasant – thanks to BSI.

bsi.CX

Customer Experience

Find, win over, retain and understand customers with BSI. Design, execute and perfectly optimize customer journeys – individually, in real time, across all touchpoints and fully automatically.

bsi.CRM

Customer Relationship Management

CRM software that seamlessly supports you in marketing, sales and service. BSI gives you a 360° view of your customers – at any time, in every department, at every touchpoint.

bsi.AI

Artificial Intelligence

Get the maximum out of your data with BSI and profit from highly-personalized communications with your customers – with the powerful machine learning workflows.

bsi.CDP

Customer Data Platform

You can entrust BSI with the most important thing your company has: your customer data. BSI’s customer data platform helps you achieve a holistic view of your leads and customers.