Partnership BSI Network
Together with our partners we make complex things simple. The ultimate goal: happy customers. Our partners complement our product and solutions portfolio in a wide variety of ways along the entire customer journey. We work hand in hand, using each other’s expertise in order to offer our customers decisive added value.
Our Understanding of Partnership
Collaborating with our partners is an integral part of our DNA. We love good software, our customers, and our partners. We are convinced that this triad creates unique synergies and wow moments.
Our values form the basis for a long-term, trusting collaboration. We value the close exchange and meet each other at eye-level and with appreciation. We are open, honest, and transparent.
training days per year are completed by our partners at the BSI Academy
partner specialists ensure the highest quality in project implementation
joint customer projects with partners
BSI Partner Model
Our partners have diverse competencies and business models. We distinguish between three partner types, whereby a partner can also take on multiple roles.
Do you find yourself in our partner model and would like to know more? Don't hesitate to contact us.
Our sales partners take care of both potential and existing customers. They generate new business autonomously or help us acquire new customers with their marketing and sales activities. We focus on approaching the market with specific use cases.
Our integration partners are trained and certified BSI specialists. They implement complex BSI projects independently and within a wide range of industries. They are supported technically and professionally by our BSI customer success teams.
Eco System Partners
Eco System Partners
Our eco system consists of technology partners whose software solutions meaningfully complement and extend the existing functional range of the BSI Customer Suite.
From our point of view, BSI stands for the best combination of innovative software, exciting projects, and great people. With BSI, with the customers, and with us.
There are many good reasons for a partnership with BSI
We have listed some of them below. Would you like to know more? Please feel free to contact us.
- Our sales partners benefit from attractive commissions according to their role (procurer or reseller) and have the option to apply for lead protection, as well as participate in the resulting projects;
- Our integration partners get the opportunity to use their trained staff in a variety of BSI projects.
- Each partner gets their own partner account manager as an individual point of contact for partnership-related issues;
- We regularly offer partner webinars and on-site events on current topics to keep our partners informed on the latest news and to exchange feedback;
- For technical and professional support, our partners have access to their respective customer success team at all times;
- The BSI Community Managers work with our partners to develop a joint market strategy, which they discuss on a regular basis;
- The BSI sales team is happy to support our sales partners in preparing demos and creating proposals;
- Implementation partners get the opportunity to participate in our “be.involved” process, shaping the roadmap for the BSI Customer Suite together with our customers.
Special Partner Conditions & Offers
- Our partners receive a 50% discount on BSI Academy offers for the comprehensive training and continuous further education of their employees;
- We supply test environments of the BSI Customer Suite for demos and training free of charge;
- Our partners can use the entire BSI Customer Suite for a discounted price, benefiting from its wide range of possible uses;
- Each partner has access to the BSI Partner Portal, which contains marketing and sales documents as well as personalized content.
In BSI, we have gained a strategic and dependable partner, and together, we are creating our clients’ future customer journeys and customer experience.
BUNDLED EXPERTISE Our Sales and Integration Partners
adesso is happy to support you on your way regarding BSI solutions. During the implementation, adesso and BSI combine their industry and technology know-how. This results in synergies for innovative solutions around the BSI Customer Suite that are geared towards your challenges.
Customer Journey Design
Together with BSI, admire ensures that the right message gets to customers at the right touchpoint and at the right time, leading to the creation of automated, personalized customer journeys in BSI.
A Strong Full-Stack Partner
With ajco solutions, BSI has a full-stack partner by its side in areas ranging from sales to development. ajco provides CX and CRM consulting services to its customers, intending to fully utilize the digitization potential in sales, service and marketing.
Together we are more than Business
With a long-term BSI partnership, we stand for sustainable CRM and CX implementations for our customers. Since our focus is on people, we develop custom-fit solutions to achieve joint success.
CX & CRM Solutions for the Financial Industry
We support customers in the implementation of innovative and tailor-made customer experience and CRM projects. Benefit from leading technical, IT and implementation know-how from numerous projects.
Optimizing your Customer Experience
Capco is a leading global consultancy focused on the financial services industry. Jointly with BSI, we successfully implement CRM, CX and AI solutions to optimize customer experiences through a 360 approach.
Vibrant Customer Relationships
We assist our customers from the strategic conception to the implementation and daily use of the BSI Customer Suite, for lively and genuine customer relationships. As a partner at eye level and always individually.
Solutions for Smarter Banking
BSI and Finnova join forces in the field of campaign management in the banking sector. BSI CX is integrated into the Finnova Banking Software within the "Client Engagement Suite".
Intelligent Customer Engagement
Working together with gateB, a consulting and implementation company, we help customers make the best use of digital opportunities and design smarter customer relationships.
msg.CustomerCentricity powered by BSI
msg and BSI are setting new benchmarks in customer centricity together: in addition to the digitalisation of customer relationships, their focus also includes the joint development of industry solutions for insurance, banking and retail as well as healthcare.
Digital Customer Journeys
PPI and BSI collaborate to deliver customer journeys for banking and insurance to efficiently manage website enquiries and maximise sales and upselling potential.
For your digital advantage
The implementation of user-centric, technologically innovative solutions and their secure operation are our core competence. Together with BSI, we strengthen the added value of our customers' digital services and products.
Strong Eco System Our Technology Partners
Highly Automated Customer Interaction
BSI and Adcubum rely on the seamless and intelligent integration of their standard solutions BSI CRM and adcubum SYRIUS to simplify joint customer projects.
High-performance Wealth Management
With aixigo's modular wealth management platform BLOXX, the Customer Suite is optimally complemented to offer customers holistic end-to-end wealth management services.
Compeople delivers automation, AI and mobile counselling solutions integrated in BSI and thus creates the basis for individual consultation of policyholders.
The Leading Underwriting Platform
Consor Universal is the leading underwriting platform for commercial business and highly personalized insurance business. It is used to calculate, create and manage customised offers and policies.
Print Mailing Automation by Deutsche Post
Seamlessly integrate your print mailings into your marketing automation system. Plan them, set them up and manage them there with ease. Data-based, automated and integrated – for customer engagement with maximum efficiency.
Digitalisation in Customer Communication
With droot you can send individualised print mailings to your customers directly from BSI CX. Also inserts, gifts, catalogues and much more. This makes the customer journey a special customer experience with a high response rate.
DSwiss AG develops digital safes, mailboxes for bank document delivery and secure exchange platforms for financial advisors and customers. Our customer insight combined with unique GDPR compliant privacy protection will help speed up the time-to-market for novel, digital services that strengthen client retention, reduce costs and create new touchpoints with your clients.
Chatbot & CRM
The Enterprise Bot chatbot is seamlessly connected to the BSI Customer Suite. This combines the strengths of the 360° CRM system with the advantages of a flexible and intelligent chatbot platform.
Compelling User Experience
finleap connect and BSI are united by the mission to provide customers with a compelling UX. finleap connect with the Open Banking platform in combination with BSI enables customers to share data with their insurance company or bank at any time.
CRM, AI and Market Research
Together with the market research company GIM Suisse, BSI has developed an AI solution to optimize the customer journey with the help of market research insights. The solution is available as part of the BSI Customer Suite.
Interactive System Onboarding
Inspired by the successful onboarding methods used in computer games, GRAVITY will help you maximize the value of your IT investments. With GRAVITY, you can write text directly in BSI. As a result, users receive instructions right as they work in BSI and know exactly what they need to do – without any manuals or traditional training.
360° Conversational Platform
iAdvize is a 360° conversational platform for marketing, conversational commerce and customer service. It connects brands with their customers through omnichannel messaging 24/7. iAdvize’s AI automatically connects online buyers with the most suitable contact person, which might be an intelligent chatbot, an independent expert, branch staff or a customer service rep.
A complex world. Simple processes.
IP Dynamics specializes in comprehensive enterprise solutions for contact centers and process control areas. Thanks to their seamless integration into BSI, intuitive navigation is guaranteed.
Modern Insurance Sales
For an optimised customer experience, interactive software modules such as the iS2 basic pension calculator can be integrated into the customer journey in BSI CX as a building block for lead generation and qualification.
Founded in 1997 with a vision to create the first truly open content management system, today Magnolia is the fastest way to launch digital experiences. Companies who want to move fast and stay flexible choose Magnolia because we blend the power of an enterprise DXP solution with the agility of a headless CMS.
Triggers for more Customer Interaction
The incorporation of Novadoo’s “appreciation platform” into BSI lets customers build gift triggers into the customer journey to promote customer interaction.
Direct Mail Automation
optilyz is Europe's leading software for physical mailings in customer relationship management and enables large companies to send highly personalised and automated print advertising to their existing customers.
Intelligent Document Processing
The combination of the Parashift Intelligent Document Processing platform including machine learning-based software for document classification and data extraction with BSI's CRM technologies enables customers to integrate document data into business processes more easily, quickly and cost-effectively.
Hyper-personalisation – for everyone
PBM offers a secure platform for personalized customer dialog. With the PBM business engine, any medium (text, image, animation, audio, video) can be personalized and distributed across all channels.
AI-based Identity Verification
PXL Vision is the Swiss market leader for highly secure and fully automated AI-based identity verification solutions. PXL Vision's solutions integrate seamlessly with mobile or web-based platforms.
With its solutions and services, intelligent infrastructure, and patented technology, Retarus manages communication for companies worldwide. Retarus’ state-of-the-art technologies, highly available data centers, and innovative cloud messaging platform offer maximum security, maximum performance, and business continuity.
sandsiv+ is an enterprise-grade – end-to-end – fully integrated Voice of the Customer engine that will give you the power to reimagine your organization around customers, deliver greater value, and generate stronger revenue.
Intelligent Customer Service
With its focus on smart appointment coordination in customer service, Service Ocean, together with BSI, ensures better accessibility and more efficient call distribution in your contact center.
SMARTER Customer Conversations
Smart Communications is a leading technology company focused on helping businesses engage in more meaningful customer conversations.
Digital Touchpoints in Banking
In a joint effort with Soranus and its process methodology and many years of project experience, we offer banks a comprehensive package to integrate digital touchpoints into the process landscape.
Voice-based Customer Service
With the AI voice technology from Spitch, also incorporated into BSI, our customers can design voice-controlled customer journeys with BSI, from customer support to order processing.
BSI is a corporate member of SWISS INSIGHTS, the Swiss lobby for all those who collect and process data or develop applications from it. SWISS INSIGHTS promotes the transparent and fair use of data and has developed the Data Fairness label for this purpose.
Online Communication in Banking
Our collaboration with unblu has made online touchpoints such as live video and voice available in BSI. With this addition, banks can design seamless customer journeys while offering maximum convenience to their customers.
High-level Data Quality
As a backend system, the Customer Data Hub from Uniserv forms the golden record that is provided to BSI in order to keep the CRM data quality permanently at the highest level.
Smart Solutions for Personalised Journeys
WIRZ is building bridges between digital needs in marketing and technological possibilities for agencies and their clients.