Customers BSI success stories

ADAC based the reorientation of the management of its 21 million members on BSI and laid the foundation for a future-capable and scalable comprehensive solution.

AMAG Automobil und Motoren AG replaced their old, isolated systems with the 360° customer management solution from BSI.

APG uses BSI to improve their support quality, to increase productivity in sales and to monitor customer satisfaction.

Baloise Insurance Germany uses BSI as a strategic CRM partner, for its broker relationship management and for trigger-based customer journeys.

DB Systel leaves the looking after of its corporate customers to BSI. Deutsche Bahn Connect GmbH uses BSI for fleet vehicle management with FLEETperfect.

Degussa Bank launched its customer contact management into the omnichannel era with BSI. All digital and analogue channels flow together into the CRM solution with a 360° view.

HDI, a subsidiary of Talanx AG, one of Europe’s largest insurance companies, uses BSI CRM for its exclusive and direct sales, for BRM and for Customer Journey Management.

With BSI, PostFinance has implemented a multi-channel CRM to support its business and retail customers and has attained higher first contact resolution (FCR) rates with the BSI Contact Center.

Handelshaus Walbusch worked with BSI to develop a CRM multichannel mail-order business solution, which covers all ordering and services processes with a 360° view and AI support.

SWICA, which has led the industry for years in customer satisfaction, chooses BSI when it comes to CRM, marketing automation and customer journey management.

Arvato Supply Chains Solutions uses BSI CRM to digitize its processes in the customer services field.

VZ, the VermögensZentrum, uses FINMA-conforming CRM and marketing automation from BSI from the cloud, which it rolled out in an agile process.

The world famous Confiserie Sprüngli relies on BSI for CRM and customer loyalty. They have succeeded in offering a consistent omnichannel service experience from the webshop to the café.

BLKB, the bank of the canton of Basel-Landschaft, uses BSI as a front work place with a 360° view and for automated customer and lead management.

Möbel Pfister AG, the leading Swiss furniture company, uses BSI to digitize its customers’ shopping experience.

Swiss Post has worked closely together with BSI for over 20 years: in sales, customer service, fleet management and for AI-based, self-service machines.