Customer Experience

Creating perfect customer journeys for everyone

Serve multiple customers at the same time, and yet, serve them so individually, effectively, and securely, as if there were a thousand of you. Deploy hyper-personalization and automation powered by trusted AI – and your customers will get the right message at the right time, every time. With BSI, you will optimize your customer journeys and boost your effectiveness and security.

Simultaneous communication with all, yet individualized for each and every one

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Replicate your business strategy in your CRM

Your AI-powered BSI strategies will bring you success. Hyper-personalization, refraining from contacting your customers too much, optimized customer interactions – everything is automated, perfect, and error-free. Your customers will feel as if they are at their neighborhood store.

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Turn your customer service into an experience

Automate your customer service with BSI and deliver lightning-fast solutions. Our AI agents make sure that every customer request or inquiry receives the right response and a personalized response. Immediately. And 24/7.

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Turn your prospects into loyal customers

Well thought-out lead management. Accurate lead scoring, transparent lead distribution, and efficient lead nurturing. Our AI agents will help you with all of this – so that you can easily land a deal.

Book your personal BSI demo now and see how delighted your customers will be.

Assess BSI

Experience why the journey with BSI is so worth it

01

You are fast because you manage to take a campaign, mailing, or newsletter live in less than half a day.

02

You have fun because the tool is so powerful yet so straightforward at the same – clearly, intuitively, and playfully, you make great customer experiences possible.

03

You are in charge because you monitor, analyze, and optimize your 100% fully automated customer journeys in real time.

04

You create proximity because through hyper-personalization with AI, you engage with your customers individually and with the right message.

05

You are a step ahead of your competitors because only you can simulate entire campaigns in the design stage and go live with one click.

06

You are independent because you control everything from a single place – from story design to testing to dispatching. No detours, no dependencies – you just do it.

07

You are smart because you can choose from more than 70 open, pre-trained, and instantly ready AI models.

08

Your campaign is adaptive because it responds to your customers’ behavior with reinforcement learning and self-regulating A/B testing.

09

You are a superhero because you never have to do any coding, instead building your communication world flexibly and in no code – with pre-built superhero steps.

10

You are powerful because with omnichannel orchestration and one click of your mouse, you can have anyone experience your campaigns anywhere.

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These KPIs could be your company’s success metrics:

40%

Increase in the open rate of newsletter e-mails at Transgourmet

15%

Lower marketing costs at Baloise

92%

E-mail open rate at Gothaer

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Boost your customer value with the most successful CRM/CX platform in your industry

Use concentrated AI power, delightful customer journeys, and exciting insights, shaping long-term customer relationships with the BSI Customer Suite from day one.

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Product Ai

Intelligence

Artificial Intelligence

BSI has already reached a place other solutions are still advancing toward. With more than 70 AI models available, we provide maximum flexibility, and agents that implement your strategies autonomously.

Product Insight

Intelligence

Customer Data & Insights

Your customer data is very valuable. But only if you understand what it can tell you. Create meaningful analyses and use the results right away for successful customer engagements. In real time.

Product CX

Processes

Customer Experience

Serve multiple customers at the same time, and yet, serve them so individually, as if there were a thousand of you. AI-powered BSI strategies optimize your customer interactions across all channels – and around the clock.

Product CRM

Processes

Customer Relationship Management

This is how you easily gain your customers’ loyalty: Create long-term successful relationships, connect sales, marketing, and service, and make more time for what really matters: your customers.

Product ENGAGE

Processes

Customer Engagement

You are where your customers are. Create personal experiences with online appointment scheduling, AI-powered video consulting, and digital signatures. Convenient, dependable, and legally compliant.

Product EIP

Data

Enterprise Integration Platform

Pave the way for your data because interfaces have never been this easy. Scale it to the enterprise level and play it safe when testing – all in low code.

Product CDP

Data

Customer Data Platform

Your BSI CRM/CX platform is the single source of truth when it comes to customer data. Break down data silos and optimize your business processes. GDPR-compliant and secure.

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Talk with us

We would be happy to assist you at any time.