One doesn’t need a crystal ball to predict the future of service automation. For Thomas Schweigler, customer service expert at BSI Software, one thing is clear: AI is no longer a vision, but has long since established itself in service centers as a productive lever for greater efficiency and quality.
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Service automation: What does Vicky’s customer service look like in the future?
Service automation and human judgment: the key to successful use of AI
Automation speeds up processes and exploits potential. Ideally, this also increases customer satisfaction. However, human judgment must remain part of the process – customers will thank you for it.
From fragmented stack to integrated platform: engelhorn transforms its marketing architecture
With a vision of a “closed loop” in marketing automation across all touchpoints, premium retailer engelhorn decided to radically rethink and streamline its MarTech stack. The result: The integrative BSI Customer Suite platform has become a central component of the service and marketing architecture.
The BSI TAM Agency System: How Lena can finally get the advice she deserves
Not only is the insurance industry undergoing profound changes due to digital transformation, AI, and data-driven business models – their customers’ needs are evolving as well. In this article, we outline how you can support your customers on an individual basis to the fullest extent.
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