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Customers entrust companies with their data – in the expectation that it will be used not only securely, but also responsibly. Especially in regulated industries, companies have a duty to ensure that the entire data journey remains controllable.

BSI and Walbusch have cultivated a strong partnership for over twelve years. The Solingen-based fashion brand recently completed the successful move to the BSI Cloud and a BSI Customer Suite upgrade. Tino Schmidt (2nd from right) and Nick Przybilla (2nd from left) discuss key findings and lessons with Kai Jesse (left) and Matthias Wetter (right) from BSI Software.

No other field is developing as rapidly as Artificial Intelligence (AI). What was considered innovative yesterday is often already outdated today. In this interview, Christoph Bräunlich, Head of AI at BSI Software, provides an outlook on the most important trends for 2025, such as AI agents and reasoning models like DeepSeek-R1, which is already available in the BSI Customer Suite only one week after its release.

BSI Software, the Swiss software company, and Techem, the German energy service provider, have worked together for a number of years. In 2018, Techem implemented BSI’s customer platform, the BSI Customer Suite. Recently, Techem took the next step and transitioned to BSI’s SaaS solution and the new release of BSI’s state-of-the-art CRM/CX software. In this interview with BSI Software, Christian Friese (right) and André Wittenberg (left) share compelling insights into the challenges the transformation posed, favorites, and joint successes.