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Take what propels you forward
From practical how-to guides to in-depth studies, you will find everything you need to propel you forward in your projects. Simply download, take a look, and get started.
Report
The next generation of CRM: Creating Customer Value
CRM is evolving: Discover how AI, industry specialization, and new forms of automation are reshaping customer value, efficiency, and growth.
Study
Digital banking advisor workstation
At the banking advisor’s workplace of the future, all of your bank’s essential customer data is unified, making it easy to access and eliminating duplicates and follow-up entries. At the same time, consistent processes support your banking advisors.
Study
Banking touchpoints
The “Touchpoints Reloaded” study is the result of our collaboration with the Institute for Financial Services (IFZ) and msg for banking AG. We surveyed about 1,600 bank customers in the DACH region about their habits and touchpoints with retail banks. The study provides comprehensive, scientifically backed insights and recommendations.
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