BSI Academy

From person to person

With the BSI Academy, you won’t just learn how the BSI Customer Suite works. You’ll learn how to create real customer value and measurable business value.

3D character wearing green glasses and a blue blazer raises both arms in celebration while wearing a black graduation cap. The illustration represents professional development, digital learning, and successful qualification in a business and customer relationship management environment with the BSI Academy.

These companies trust the BSI Academy

How does the BSI Academy help me?

The BSI Academy is your gateway into the  BSI Customer World. Not only does it provide product knowledge, but also enables teams successfully to implement the BSI Customer Suite in the company. Structured training paths, best practices from real projects and a strong community ensure that software becomes measurable business value.

 

With the Academy you’ll quickly become independent, confident in using the BSI Customer Suite and ready to implement your own innovations.

Your benefits

01

Quick start

Become project-ready quickly and work confidently with the BSI Customer Suite.

02

Structured training

From the basics to expert knowledge – a clear training path guides you through your development.

03

Best Practices from real projects

Learn from the experiences of successful customer projects.

04

Community & Ecosystem

Join the BSI Customer World and connect with experts, partners and customers.

Tim Benninghoff, SIGNAL IDUNA
Logo Signal Iduna

“I was really impressed by the variety of ideas and the wide range of issues and challenges that can be solved with the BSI Customer Suite.”

Tim Benninghoff

SIGNAL IDUNA

Masterclass

Business Impact

96 NPS

Customer satisfaction

90%

Use case maturity

182%

Return on course investment

For whom is the BSI Academy?

The Academy brings together three perspectives – customers, partners and BSI experts. It is this synergy that makes BSI Customer World so powerful.

Participants in a workshop or training session sit together in a relaxed setting with laptops and drinks. A woman wearing a name badge smiles at the camera. The scene represents collaborative learning, professional development, and hands-on knowledge sharing with the BSI Academy.

For customers

Build expertise within your own company and become self-sufficient. The Academy helps you leverage the BSI Customer Suite in such a way as to unfold its full potential – from the initial idea to a live use case.

Participants engage in conversation in a relaxed workshop or networking environment. A man wearing a BSI badge gestures while smiling and speaking with other attendees. The scene represents personal knowledge sharing, community, and hands-on professional development with the BSI Academy.

For partners

Become an expert in the BSI Customer Suite and successfully support customers. The Academy equips you with the knowledge to confidently implement solutions and win new projects.

Participants work attentively on laptops during a workshop or training session in a modern workspace. Coffee, water bottles, and collaborative exchange create a productive learning atmosphere. The scene represents hands-on professional development and collaborative learning with the BSI Academy.

For employees

Stay close to product innovation and customer reality. The Academy ensures that knowledge continuously flows back into projects – we not only learn with each other, but also from each other.

Amir Lettgen, adesso
Logo adesso

“Three days full of insight, inspiration and exchange. You always leave the BSI Campus days with an ‘aha’ moment. Thank you for the great time in Berlin!”

Amir Lettgen

Professionalclass

Courses for every role

The BSI Academy offers role-based courses so that everyone can acquire exactly the knowledge they need for their job.

Key User (Sales & Service)

How can customer relationships be managed using data? How do interactions turn into real customer moments?


Click here for courses for subject matter experts

Marketing experts

How do you orchestrate campaigns across all touchpoints? How do you create customer journeys that really work?


Click here for courses for marketing experts

Administrators / product owners

How is the BSI Customer Suite maintained, expanded and further developed in a stable manner?


Click here for courses for administrators and POs

Architecture & integration

How does the platform become part of the overall system landscape?


Click here for courses for architects

AI scientists

How are data-driven customer experiences and AI-based decisions created?


Click here for courses fir AI scientists

Verena Kuhr, Managing Director Academy

Questions about our course programs?

We’re happy to help.


Verena Kuhr

Managing Director Academy


academy@bsi-software.com