Sales
Meet the AI Agents
Imagine having your own digital company at your side – a team of specialized AI agents that thinks and acts like a real organization. You set the direction, they implement the strategy: networked, autonomous and always ready to make your customer process smarter.
Welcome to the next generation of customer experience.
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Your favorite agents are Customer Agents
All BSI AI agents are Customer Agents. They are your intelligent team for all customer processes. Whenever you interact with your customers, they handle tasks in the background – precisely, specialized and perfectly tailored to your industry.
Lead Agent
Help Agent
Campaign Agent
Preparation Agent
Debriefing Agent
Feedback Agent
Order Agent
Story Agent
Retention Agent
Selection Agent
Credit Agent
Coverage Agent
Recommendation Agent
Relocation Agent
Content Agent
The future of sales, service and marketing is autonomous
Sales Agent
Your Sales Agent generates qualified leads, identifies the most promising contacts, makes suitable offers and recognizes opportunities. This gives you the right momentum at the right time, thus helping you to close more deals.
Service Agent
Your Service Agent automatically recognizes concerns, forwards them precisely to the right place and reduces errors in the process. This means that enquiries are answered more quickly and your service runs significantly more smoothly.
Marketing Agent
Your Marketing Agent finds the right target group, personalizes content and adapts campaigns in real time, ensuring that your messages reach exactly the people who will be moved by them – in a relevant, personal and noticeably effective manner.
What are Customer Agents?
You can think of BSI Customer Agents like a networked team of experts: Each unit masters a clearly defined case, works seamlessly with others and integrates into your existing system via the BSI Agent. This creates a large family of powerful AI agents that work together to ensure that every customer moment is perfect – consistent, efficient and with the quality your customer experience deserves.
BSI Customer Agents for every situation
BSI Companion
Good work requires teamwork – even in the digital world your companion thinks along for you in everyday situations: It instantly provides you with the right information, takes on tasks and even automatically creates campaigns or insights. This way, it supports you personally in every situation.
Voice Agent
Your Voice Agent immediately recognizes customer concerns, answers questions directly or forwards them to the right person – all without having to wait on hold. This means that every customer receives the right support in real time while your service team is noticeably relieved.
BSI Agent
Your BSI Agent seamlessly connects all systems, orchestrates information across the whole company and responds to enquiries securely according to your guidelines. This allows the full power of the BSI Customer Suite to be applied intelligently and reliably in every process.
Agentic Cooperation
Added value through networked AI agents – Christoph Bräunlich and Lena Bartel, together with Knut Zengerling from Google, demonstrate how BSI Customer Agents seamlessly work together with Gemini Enterprise via agent-to-agent communication – for faster processes, personalized customer experiences and measurable business impact.
These companies leverage the power of BSI Customer Agents
Benfit from numbers that add up:
- 80 %
preparation time thanks to automated research
+ 46%
campaign success through real-time optimization
0 seconds
seconds of waiting time in customer service
Agentic Strategy
Manage all Customer Agents according to your company goals
Agentic strategy aligns every decision your agents make with your goals – simply by using free text. This means that strategic initiatives take effect immediately in day-to-day work. As a result, your BSI Customer Agents don’t just act intelligently – they operate in full alignment with your strategic direction. The outcome: consistent execution, clear priorities, and measurable progress, every day, in every customer interaction.
Security & regulation
Secure AI. Reliable. Transparent. Future-proof.
BSI Customer Agents meet the highest standards in data protection, fairness and compliance and are designed for regulated industries – ideal for insurance companies, banks, retailers and energy utilities. They process data entirely within the BSI ecosystem, without transferring data to third-party providers or foreign clouds. This allows you to retain full control over company and customer data, benefit from independent data processing and avoid risks such as the US CLOUD Act. Thanks to the deep, by-design integration into the BSI Customer Suite, you get genuine, self-sufficient AI power – securely hosted in Switzerland and Europe.
Sovereign data processing
Maximum freedom. No dependencies. Full control.
With BSI Customer Agents you remain sovereign at all times. The model-independent AI agent architecture allows you to switch from LLMs in minutes – without lock-in, without dependencies. The best model for each use case is always selected from over 2 million models. As a ready-to-use multi-agent system, the agents orchestrate processes intelligently, work together seamlessly and access over 300 agent tools. Thus, every function of the BSI Customer Suite becomes secure, scalable AI power, independent of the channel.
Autonomy
As much autonomy as you need.
BSI Customer Agents work as independently as you want them to – from simple forwarding and autonomous actions to intelligent multi-step agents that coordinate entire processes. At the heart of it all are multi-step agents that resolve complex issues efficiently, securely and flexibly. And best of all: A slider bar allows you to set the degree of autonomy at any time – transparent, controlled and perfectly tailored to your requirements.
«AI agents are only as powerful as their integration – and this is where we stand out. The BSI Customer Suite is fused to artificial intelligence from the ground up: Every single function can be used equally by humans or AI – AI by design. For BSI customers, this means maximum efficiency, total data sovereignty and seamless compliance.»
Ready for AI?
Get comprehensive advice.
Lena Bartel
AI Agents Expert
+49 89 189 170 982