Your Service Agent

Remain confident even when things get heated. The Feedback Agent supports you with situation-specific, empathic phrases, smart questions and concrete solutions. This allows you to defuse complaints in a targeted manner, prevent escalations and turn negative experiences into moments of genuine trust.

Every credit enquiry becomes a secure decision. The Credit Agent analyses creditworthiness, purchasing power and offer options in real time and provides you with everything in clear and understandable way. You can give faster, more informed and more personalized advice, reduce risks, increase closing rates and improve customer satisfaction in the long term.

No waiting on hold, no detours. The Help Agent autonomously recognizes customer concerns, answers standard questions immediately, organizes callbacks for complex issues or forwards them to the right person. Your service reacts in real time, your team is significantly relieved – and your customers feel that they are being taken seriously.

Process coverage enquiries automatically, accurately and in accordance with regulations. The Coverage Agent checks benefits and analyzes policies and contract terms, while taking into account all compliance and documentation requirements. You receive fast, audit-proof decision proposals and can provide confident advice – even when dealing with sensitive health data.

Make moving easy and worry-free – for you and your customers. The Relocation Agent automates address and contract changes, coordinates all relevant steps and ensures that services are provided at the new place of residence. At the same time, it recognizes cross-selling and upselling potential, ensures smooth processes and promotes long-term customer satisfaction.