BSI Customer Agents

Your Sales Agent

What if you recognized opportunities before anyone else did? And what if every conversation received exactly the right inputs to lead to a successful deal?

Vicky Valetti, Sales Managerin und Kundenberaterin, wird in einem modernen Büro bei einem Kundengespräch vom BSI Sales Agent unterstützt – einem AI Agent aus der BSI Customer Suite, dargestellt durch den blaugrünen BSI Companion mit Handschlag-Symbol auf dem Display – sinnbildlich für intelligente Kundenbetreuung und moderne CRM-Automatisierung.

Your Sales Agent recognizes the most promising contacts and generates qualified leads even before they become apparent. It suggests suitable offers, provides valuable input and confidently supports you in dealing with objections – like a personal coach who leads every conversation to a successful deal.

These companies leverage the power of BSI Customer Agents

Your Sales Agent crew

Behind your Sales Agent is a well-attuned team with clear tasks. It takes care of preparation, focus and follow-up in order for you to concentrate on what really matters: successful conversations and deals.

A well-attuned team

Preparation Agent

Be optimally prepared for every customer conversation. Your Preparation Agent connects all relevant customer information, providing you with a clear overview. This allows you to start conversations in a more structured, faster and more personalized manner, recognize opportunities early on, better understand needs and keep an eye on risks – even before they become an issue.

Lead Agent

Keep track of your leads. The Lead Agent identifies customers with high potential, prioritizes enquiries according to specific criteria and recommends the most suitable next best products. This allows you take targeted action, make the most of opportunities and focus fully on your customers’ needs and wishes.

Debriefing Agent

No notes, no follow-up. The Debriefing Agent works directly with the Voice Agent: Impressions from the conversation can simply be spoken into the phone. The Debriefing Agent then automatically creates minutes, inputs and next best actions. Tasks can be created immediately, so you can work efficiently and no opportunity is lost.

Order Agent

From quote to close, smooth and transparent. Your Order Agent automatically checks orders, ensures a clearly structured process and provides transparent recommendations. This allows you to speed up the closing process and offer your customer a secure, trustworthy WOW experience – without errors or delays.

Retention Agent

Take action before your customer leaves. Your Retention Agent recognizes early signs of churn risk based on behavior, feedback and data, delivering specific recommendations for customer retention. This allows you to react in a targeted, empathic and efficient manner – before the customer cancels.

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BSI Customer Agents

Service Agent

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Marketing Agent

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Beraterin mit Headset im Gespräch, daneben der digitale BSI Companion als unterstützender AI-Assistent – visuelle Darstellung smarter Kundeninteraktion mit Künstlicher Intelligenz im CRM- und CX-Kontext.

BSI Companion

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Voice Agent

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BSI Agent

Portrait of Lena Bartel, AI agents expert at BSI Software

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Lena Bartel

AI Agents Expert


+49 89 189 170 982

lena.bartel@bsi-software.com