More service in less time – the BSI Voice Agent speeds up every enquiry without any waiting time

lead to frustration and increase the abandonment rate.

means that your customer does not know when and how their request will be processed.

tied up valuable resources and slow down processing.

make tracking and consistent documentation difficult.

The agent knows the product catalog, answers questions and helps customers select the right product. This means that customers receive expert advice even outside of business hours.

Customers can order products directly over the phone. The agent takes orders in a structured manner, authenticates the customer and forwards the order to the BSI Customer Suite.

Incoming calls are intelligently recognized and automatically forwarded to the right department or contact person – without detours and without waiting loops.

After a conversation, the agent steps in and collects customer feedback – for example, on the quality of advice. The results are automatically documented and made available for continuous improvement.

Customers can update master data such as addresses by phone. The agent checks the information, authenticates the customer and transfers the data directly into the BSI Customer Suite.

In order to ensure that requests are only processed by authorized persons, the agent checks customer data such as name and date of birth or integrates secure mechanisms.