CRM Software Made in Switzerland

We want to provide our customers with an effective software solution that is robust, functional, state-of-the-art, and dependable. In addition, the solution ought to be worth its money and keep the promises we have made. That’s what we go to work for every day.

At BSI, we like to get together with our customers and love meeting with them often. We value a proactive and collaborative rapport with them; we are happy to receive recognition, and, at the same time, we are open to criticism and will reflect on it.

It goes without saying that at BSI Software, no lies are told in conversations with customers or colleagues. No one at BSI has a hidden agenda that would harm our customers or us.

We trust each other, take care of each other, do not exclude anyone, and are happy for others when they accomplish something. We respect our shortcomings, praise each other, listen, take problems seriously, and help each other. Our doors are always open.

Our teams manage projects from start to finish: from understanding the project, and design and software development, to testing, implementation, and the subsequent support. The teams remain the same, and the decision paths continue to be short.

When we think about our network, we like to think long-term. Therefore, we are not particularly interested in quarterly results. No one at BSI is rated based on revenue, profit, or other KPIs. There are other factors that matter more to us.

We don’t have fixed and established job titles or an org chart. We only have one organizational structure, and that consists of our customer projects. Every project has the same priority level, whether it’s for a startup or a large corporation.

We believe that departments or department heads only result in silos. Therefore, our organizational structure is very lean. We understand projects and work on projects and love it when everything is straightforward and understandable.

We are skeptical of anyone who “reaches” their exact target work hours every month. How can there be precisely as much work as there are target work hours? We work overtime if we need to and, if so, we do it with joy and enthusiasm. Yet, when we have the opportunity, we also enjoy taking time off here and there.

There is no “inside of BSI” and “outside of BSI”: We do not want to have any barriers between BSI and our customers or our esteemed partner companies. Regardless of where an idea originates, at BSI or somewhere else, we will take it forward as long as it benefits our customers; because there is a lot we can accomplish – together. 

We do not like to be constrained by rules. One can make decisions about almost anything using  common sense. The result of using this approach is that our decisions are not always the same. For us, fairness does not mean always doing everything inflexibly the same old way.

All BSI-lees have the opportunity to invest in the company. Accordingly, many of our employees are also shareholders of BSI. The shares are not given away but are sold the standard way.

We only want to hire people who are a 100% fit for our company and who share our spirit. If we have a lot of work to do and have applicants who are a “pretty good match” for us, we won’t hire them. Pretty good is not good enough for us.

People continue to develop, particularly when it comes to their skills and goals. At BSI, we want to do justice to that fact. For this reason, we regularly rethink roles and job profiles and adapt them to a team member’s vision.

When we see a problem, we just solve it. We don’t care to speak about it hypothetically and discuss what we should do and what we ought to improve. We would much rather apply our ideas to improving products and processes.

We want to pass BSI down from generation to generation. This requires change and letting go but also holding on.

If we have made a mistake, we listen, accept criticism, and try to improve. If we didn’t make a mistake, we also listen, accept criticism, and try to do better.