Why BSI SOFTWARE

Made in Europe

BSI Software is the first choice for leading companies in Europe. Our customer platform, the BSI Customer Suite, is the only fully integrated CRM/CX solution made in Europe with deeply integrated AI that ensures the highest level of data protection, digital sovereignty, and maximum flexibility at the same time.

Three animated characters in front of a lit-up map of Europe – one character pointing at the DACH region. Visual highlights the European origin of BSI Customer Suite, the only fully integrated CRM and CX platform with embedded AI, top-level data privacy, and digital sovereignty. Three animated characters in front of a lit-up map of Europe – one character pointing at the DACH region. Visual highlights the European origin of BSI Customer Suite, the only fully integrated CRM and CX platform with embedded AI, top-level data privacy, and digital sovereignty.

The leader in regulated industries

In our focus industries, we combine in-depth industry expertise with technological excellence and comprehensive regulatory compliance. This makes us the market leader, including in the German insurance industry and the Swiss banking industry.

A cut above, holistically and technologically

The modular BSI Customer Suite provides a first-class customer experience in sales, service, and marketing. Plus, thanks to its open-source technology and model agnostics, the BSI Adaptation Platform also adapts flexibly to any AI strategy and ensures maximum independence.

Born in Switzerland

BSI Software was founded in the Canton of Aargau in 1996. Our Swiss roots shape our commitment to quality and precision – in every one of our projects.

Logo Swiss Made Software
Portrait of Markus Brunold, CEO of BSI Software

«The BSI Customer Suite is the only holistic CRM and CX solution made in Europe with deeply integrated AI that ensures data protection, sovereignty, and flexibility at the same time. We are determined to continue to expand our pioneering role.»

Markus Brunold

CEO of BSI Software

We embody customer centricity

Software and people belong together

BSI is more than software – it's a robust network. From the Customer Summit to our Be-Involved sessions, we create space for ideas, inspiration, and communication. This allows you to network with like-minded people and the brains behind the BSI Customer Suite.

Keynote by Chris Rusche at the BSI Customer Summit 2024 – a large audience attending the presentation on the latest updates in the BSI Customer Suite.

Events

BSI Customer Summit

At the BSI Customer Summit, you get the full 360° view of the BSI Customer Suite – from our latest advancements that are still in development and successful best practices to strategic insights into the future of BSI Software.

Participants of a business event in conversation - a lively networking atmosphere at a BSI Software event with a focus on exchange, partnership and customer relations.

myBSI

Be Involved

As part of our community, you are actively involved in our work: Contribute your ideas to the Be-Involved process to impact the roadmap for the BSI Customer Suite or exchange ideas and share your thoughts in our community circles. Your suggestions will help propel us forward.

Participants of the Professional Class at the BSI Campus of the BSI Academy – group photo with cheering people in BSI shirts.

BSI Academy

From one person to another

The BSI Academy will help guide you to success with individual support, joint workshops, interactive e-learning courses, and personal assessments. The highlight is the annual BSI Campus.

Facts and figures

13

Locations in the DACH region and Italy

50 Mio.

Customer interactions per day via BSI’s software

1996

Established in Switzerland

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Our values

Values shape how we act and think. They reflect our culture and express our attitude. Not everyone at BSI Software has the same values. Diversity enriches us, and we welcome that. Out of all our values, the first four values below are so important to us, however, that we attempt to hire only those who embody them.

We are craftspersons

We want to provide our customers with an effective software solution that is robust, functional, state-of-the-art, and dependable. In addition, the solution ought to be worth its money and keep the promises we have made. That’s what we go to work for every day.

We love our customers

At BSI, we like to get together with our customers and love meeting with them often. We value a proactive and collaborative rapport with them; we are happy to receive recognition, and, at the same time, we are open to criticism and will reflect on it.

We do not tell lies

It goes without saying that at BSI Software, no lies are told in conversations with customers or colleagues. No one at BSI has a hidden agenda that would harm our customers or us.

We are kind to each other

We trust each other, take care of each other, do not exclude anyone, and are happy for others when they accomplish something. We respect our shortcomings, praise each other, listen, take problems seriously, and help each other. Our doors are always open.

The chef cooks and serves the meal

Our teams manage projects from start to finish: from understanding the project, and design and software development, to testing, implementation, and the subsequent support. The teams remain the same, and the decision paths continue to be short.

We are not interested in short-term results

When we think about our network, we like to think long-term. Therefore, we are not particularly interested in quarterly results. No one at BSI is rated based on revenue, profit, or other KPIs. There are other factors that matter more to us.

We do not have a hierarchy – we are a network

We don’t have fixed and established job titles or an org chart. We only have one organizational structure, and that consists of our customer projects. Every project has the same priority level, whether it’s for a startup or a large corporation.

We don’t have departments

We believe that departments or department heads only result in silos. Therefore, our organizational structure is very lean. We understand projects and work on projects and love it when everything is straightforward and understandable.

We like to work – and work as little as necessary

We are skeptical of anyone who “reaches” their exact target work hours every month. How can there be precisely as much work as there are target work hours? We work overtime if we need to and, if so, we do it with joy and enthusiasm. Yet, when we have the opportunity, we also enjoy taking time off here and there.

Our doors are open

There is no “inside of BSI” and “outside of BSI”: We do not want to have any barriers between BSI and our customers or our esteemed partner companies. Regardless of where an idea originates, at BSI or somewhere else, we will take it forward as long as it benefits our customers; because there is a lot we can accomplish – together. 

Our policies are no more than ten pages long

We do not like to be constrained by rules. One can make decisions about almost anything using  common sense. The result of using this approach is that our decisions are not always the same. For us, fairness does not mean always doing everything inflexibly the same old way.

BSI belongs to us

All BSI-lees have the opportunity to invest in the company. Accordingly, many of our employees are also shareholders of BSI. The shares are not given away but are sold the standard way.

We only hire good people

We only want to hire people who are a 100% fit for our company and who share our spirit. If we have a lot of work to do and have applicants who are a “pretty good match” for us, we won’t hire them. Pretty good is not good enough for us.

Our jobs are only loaned to us

People continue to develop, particularly when it comes to their skills and goals. At BSI, we want to do justice to that fact. For this reason, we regularly rethink roles and job profiles and adapt them to a team member’s vision.

We just do it

When we see a problem, we just solve it. We don’t care to speak about it hypothetically and discuss what we should do and what we ought to improve. We would much rather apply our ideas to improving products and processes.

Our children will work at BSI, too

We want to pass BSI down from generation to generation. This requires change and letting go but also holding on.

We are humble

If we have made a mistake, we listen, accept criticism, and try to improve. If we didn’t make a mistake, we also listen, accept criticism, and try to do better. 

Career

Join the BSI Software team

At BSI Software, you will find neither management hierarchies nor departments. Instead, we have teams that work together and support each other. Networking is expressly encouraged at BSI and keeps all doors open for you. Once you have experienced it, you will never want to miss this spirit again.

Locations

You can find us here

Since BSI’s establishment in Switzerland in 1996, we have been continuously expanding our network with new locations and acquisitions. This is how we make sure to be closer to you.

Switzerland

Baar

BSI Business Systems Integration AG
Zugerstrasse 74
CH-6340 Baar

Switzerland

Baden

BSI Business Systems Integration AG
Täfernweg 1
CH-5405 Baden

Switzerland

Bern

BSI Business Systems Integration AG
Erlachstrasse 16B
CH-3012 Bern

Italy

Catania

BSI Business Systems Integration Italy s.r.l.
Via Francesco Crispi 239
IT-95129 Catania

Germany

Darmstadt

BSI Business Systems Integration Deutschland GmbH
Rheinstrasse 97
DE-64295 Darmstadt

Germany

Düsseldorf

BSI Business Systems Integration Deutschland GmbH
Kesselstrasse 3
DE-40221 Düsseldorf 

Germany

Hamburg

BSI Business Systems Integration Deutschland GmbH
Lübecker Strasse 128
DE-22087 Hamburg

Switzerland

Lucerne

BSI Business Systems Integration AG
Neustadtstrasse 8
CH-6003 Lucerne

Italy

Milan

BSI Business Systems Integration Italy s.r.l.
Via Broletto 35
IT-20121 Milan

Germany

Marzling

inSign GmbH
Am Bäckeranger 2
DE-85417 Marzling

Germany

Munich

BSI Business Systems Integration Deutschland GmbH
Altheimer Eck 2
DE-80331 Munich

Austria

Vienna

riskine GmbH

Linke Wienzeile 10/4

AT-1060 Vienna

Switzerland

Zurich

BSI Business Systems Integration AG
Förrlibuckstrasse 70
CH-8005 Zurich

Two stylized figures shake hands - a symbol of personal contact via the BSI Software website, partnership-based communication and active customer proximity.

Talk with us

We would be happy to assist you at any time.