You can count on our 25 years of CRM experience

Get intelligent support for your day-to-day customer communication work. BSI CRM assists you by providing the exact information and processes relevant to each task. It relieves you of routine tasks and allows you to concentrate on what’s truly essential: Your customers and their concerns.

360° customer view
BSI CRM is a central information system and, as such, provides all relevant information and data for every application and across departmental boundaries.
Smart support
BSI CRM anticipates the next work steps and recommends next best actions and next best products.
Flexible integration
BSI CRM provides interfaces to office applications and countless other specialized application programs.
Some of the companies that count on BSI

The customer relationship manager

BSI CRM maps company-wide marketing, sales, and service processes seamlessly across departments and assists with their execution.

In addition, BSI CRM makes sure you can always make sustainable and informed decisions: by intelligently preparing relevant data and fully integrating them into your working environment.

With the help of rules and automated processes, it keeps users from having to do countless routine tasks;
Gets to know your end customers better through AI assistance with BSI AI and recommends next best products;
Supports resource planning with reports about the current customer support intensity and communication planning tools.

Numbers that stand out


Cross-selling and upselling rates increase by 20% in companies that actively utilize customer feedback (source: Gartner Research 2020)


Revenue quatruples thanks to personalized customer loyalty programs (source: Bond Loyalty Report, 2019)


Customers spend 10% more when companies engage with them through several touchpoints (source: Harvard Business Review)

Your next best action: BSI

Your next best step: Link your goals to BSI.

Zeno Hug, Creator of Customer Delight

+41 58 255 99 59

BSI Customer Suite

Provide a truly compelling customer experience with seven products – all in one solution.