bsi.CX Fully automated customer support
Use BSI CX, our digital customer experience solution, to create entirely new customer experiences that delight your customers – in a process that is automated and thoroughly reliable.
- End-to-end customer experience marketing, across sales and service
- Hyper-personalized customer journeys – omnichannel and self-learning thanks to Artificial Intelligence
- Ongoing optimization through real-time analytics and versioning
- Intuitive and powerful: exceptionally short time to market with drag and drop, visual content editor and over 200 highly functional “steps.”
The customer journey manager
With BSI CX, you can orchestrate a holistic customer engagement approach in marketing, sales and service.
You can design, execute and optimize personalized customer journeys to automate the omnichannel support of your customers. There is no need to have IT skills: Everything works with drag and drop and the help of a wide selection of preconfigured industry-specific templates – from customer retention to NPS and self-service, ensuring a rapid launch.
All benefits at a glance
Numbers that stand out
Increase in the retention rate in companies using customer survey programs (Source: The Aberdeen Group, 2021)
Of users who receive an email to remind them of their shopping cart abandonment will complete their purchases after all (source: Moosend, 2021)
Of companies that proactively focus on the customer experience increase their profits