bsi.CX Fully automated 24/7 support for your customers
Contact your customers in a personalized manner at the right time and even proactively through any channel and touchpoint by responding to relevant actions and (life) events in real time. With BSI CX, our digital customer experience product, you can extensively automate routine tasks and create entirely new customer experiences that will delight your customers.
The customer journey manager
With BSI CX, you can orchestrate a holistic customer communication approach in marketing, sales and service.
To automate your omnichannel support, you can design, execute and optimize customer journeys as personalized campaigns, so-called “stories.” There is no need for IT skills: Everything works with drag-and-drop and with the help of a wide selection of pre-configured industry-specific “stories” (such as customer retention and NPS).
Numbers that stand out
Increase in the retention rate in companies using customer survey programs (Source: The Aberdeen Group, 2021)
Of users who receive an email to remind them of their shopping cart abandonment will complete their purchases after all (source: Moosend, 2021)
Of companies that proactively focus on the customer experience increase their profits