bsi.cx Experiences that delight customers
For marketing, sales, and service: Find, win, retain, and understand customers with BSI CX. Design, execute and optimize perfect customer journeys. Everything is cross-departmental, individualized for every customer, in real time, across all touchpoints, and fully automated – for extraordinary and emotional experiences.
Customer lifecycle management Telling the right story
With BSI, personalized customer lifecycle management at all touchpoints becomes a reality. You will always know at what point in their lives your customers are. We believe that everyday life is the best trigger. With BSI’s trigger-based approach, you can respond to relevant (life) events in real time – and tell your customers the story that is right for them.
One Digital Experience Platform, many advantages
Customer journeys that respond flexibly to customer behavior and use AI to determine the right contact time, the best channel, or the most attractive content per customer? BSI CX knows how to do that. The journeys adapt to your customers individually. Thanks to AI, you get valuable information about the next best actions and next best products, ensuring the best possible support for your sales, marketing, and service teams.
Fully automated processes in place of many manual sub-steps. With BSI CX, mapping your use cases in lead and customer management is an entirely automated process. Your customers will still feel that your support for them is individualized, and your marketing, sales, and service teams will gain valuable time. At the same time, you pay attention to the human component: With BSI, people and machines work together effectively.
In real time
With live tracking, BSI CX will show you where your customers are on their journey. You can optimize your journeys in real time without your customers noticing it. Our patented versioning concept makes sure of that. You can make use of our extensive KPI catalog and measure your successes in real time.
In terms of speed, BSI is hard to beat compared with other digital experience platforms. With BSI’s journey builder, customer journeys are easy to design, test, and take live. You will benefit from a ready-made features catalog with standard interfaces. There is no need for you to have any IT skills: You create journeys intuitively with drag and drop and use practical templates.
BSI will support your company with the implementation of an omnichannel strategy at all interfaces with your customers. You will rise above internal departmental boundaries and map customer journeys across your company. You see, your customers are not concerned about departments or internal processes. Instead, provide a seamless customer journey across all touchpoints to your customers with BSI CX.
Forget about the “watering can” approach. A digital experience platform such as BSI CX lets you recognize your customers’ needs and meet them across channels right where they are on their customer journey – personalized, customer-centric, and with added value. So that every customer feels like what they are indeed – unique!
Smart features for positive customer experience
The journey builder
You use your storyboard to get an overview of your customer journeys and processes. You also design your next story there by intuitively dragging the selected steps onto the storyboard via drag and drop. Your next landing page, event invitation, or newsletter will be complete in no time.
A large step library
With BSI CX, you can design customer journeys a step at a time. Steps are the smallest component of BSI’s Digital Experience Platform: These intelligent building blocks evolve into automated journeys. The steps ensure the link to your CRM, ERP, and other systems, define the participants, and bring interaction to the customer journeys. BSI comes with more than 60 steps, and we are adding more all the time.
BSI contains a convenient content management system. In the library, you can upload images, PDFs, and other media. With the Content Editor, you can create content for all media based on templates, from personalized newsletters and letters or e-mails to landing pages or entire websites. An opt-in process, spam check, and device preview are also included.
Flavors help you design customer journeys. Would you like to implement a newsletter campaign, loyalty activity, or customer survey? With the right flavor as a template, you will quickly reach your objective: The flavor provides the relevant KPIs that match the use case, facilitating cross-campaign comparisons of critical metrics.
You benefit from our patented testing functionalities. With BSI CX, you have the unique opportunity to test your customer journeys thoroughly before taking them live. BSI’s simple versioning concept ensures that you can make changes to ongoing customer journeys without your customers noticing the changes. For maximum security and flexibility.
Mission Control lets you keep track of your customer journeys, such as their status, the number of participants, or a bottleneck. Having this information makes it easy to optimize journeys in real time. You retain control and have the KPIs on hand that you need to measure your campaigns’ success – and optimize them in real time.
Customer experience management – With BSI, it’s as simple as that
Design: Select appropriate steps from the step library and link them to customer journeys, processes, and other stories.
Execute: Check your customer journey in the sandbox mode, and then put it in manual operation. Do you like it? Then take it live and start its automated execution.
Optimize: Enhance your customer journey and create a new version. The better version takes the lead, thanks to a smart versioning concept.
Analyze: With Mission Control, keep track of the most critical KPIs such as participant numbers, conversion rate, NPS, and churn rate.
Optimizing the customer experience – example one Personalized newsletters made easy
With BSI CX, your newsletters will be attractive, individualized, and accurate. You determine design and content and set placeholders for the personalized salutation of the recipient. From a list of news snippets, you select the right content and use filters to determine who receives which content. BSI even defines the best delivery time and the right channel.
BSI Customer Suite
Winning over customers' hearts is the most important, yet most difficult of all business tasks. And also the most pleasant – thanks to BSI.
Find, win over, retain and understand customers with BSI. Design, execute and perfectly optimize customer journeys – individually, in real time, across all touchpoints and fully automatically.
Customer Relationship Management
CRM software that seamlessly supports you in marketing, sales and service. BSI gives you a 360° view of your customers – at any time, in every department, at every touchpoint.
Get the maximum out of your data with BSI and profit from highly-personalized communications with your customers – with the powerful machine learning workflows.
Customer Data Platform
You can entrust BSI with the most important thing your company has: your customer data. BSI’s customer data platform helps you achieve a holistic view of your leads and customers.
BSI for your industry
Banking, insurance, retail are three core industries; three strong communities with “Be Involved” processes. And with BSI, a guarantee of more than just three advantages. We speak your language.
BSI is perfectly geared to the regulatory requirements of the banking market, and helps you digitize your customer relationship.
You can not only design the internal processes of your highly complex sales structures to be more efficient, but also enhance the customer experience.
BSI supports you with seamless processes along the customer journey – from the cash register to the contact center.