How AI support turns service into an experience
The use of AI is increasingly changing our world, leading to higher customer expectations. This is characterized by the desire for more convenience in service contact, faster processing of requests, and individualized service. With a smart service center, you can not only meet the highest customer demands, but also save time and money thanks to the integrated AI support of the BSI Customer Suite.
Three factors for wow moments in service
Customer want the freedom to communicate on the platform of their choice. BSI’s smart service center meets customers on the relevant channels, whether via phone, chat, e-mail or letter – and brings the information together in a clear 360° view.
Each customer inquiry is automatically analyzed, categorized, and then prioritized as a task in BSI. Standard inquiries are processed automatically by the smart service center, and the customer receives an immediate response. More complex cases are assigned to service staff for personal processing.
AI as a personal assistant
With BSI you have an assistant at hand, analyzing the customer, summarizing the history, and suggesting possible answers to inquiries without having to prepare. Even better: By using AI, the algorithm learns more with each inquiry, thus improving the customer experience.
Maximize customer service Scaling service – but smartly!
Increased complexity of processes and fragmented data sets present companies in the retail industry with a major challenge: improving service quality through fast and personalized processing of inquiries while at the same time keeping costs under control. As an integrative platform, the BSI Customer Suite breaks down data silos, brings information together, and ensures efficient processes in service management using smart AI support. Simple processes such as shipment tracking are automated by AI. This takes pressure off staff who can focus their time on more complex tasks – a plus for efficiency and output. Such success factors help improve services and make them scalable – and customers experience how a service becomes a wow moment.
More time für customers AI as a personal assistant
Service communication is a chance to understand customers better and to use insights proactively. AI identifies preferred communication channels and timing, as well as the customer’s current situation, directly leveraging those insights for profit: Communication at ideal times on the optimal channel with hyper-personalized content creates a unique experience for the customer. And there is even a simple solution for paperwork: With the AI Companion of the BSI Customer Suite, response suggestions based on customer data can be generated very easily.
Building customer loyalty Create customer experiences that inspire
Good service is crucial for customers and ensures that they remain loyal to a company. With BSI’s smart service center, you can easily automate processes and support service staff so they have more time to take care of customers. The BSI Customer Suite connects all communication channels and provides an ideal overview of customer inquiries and communication, as well as the ability for marketing, sales, and service to have a common view of the customer. Customers, on the other hand, benefit from a strong customer experience: quick responses, tailored communication, and the feeling of perfect service.
BSI AI Are you ready for AI?
AI plays a central role in the BSI Customer Suite: Automated processes, data-based recommendations, customer-centric communications, and generative AI support are just part of the story. Thanks to the holistic approach of the BSI Customer Suite, all information is always up to date. Before implementing AI, we recommend you check important criteria such as data quality, AI deployment framework or even ethical issues. With BSI’s AI-ready package, you lay the foundation for a successful project. Our guarantee: The increased efficiency significantly exceeds your investment.
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The BSI Customer Suite
Digitize the customer relationship and create unique experiences – automated, in real time, and across all touchpoints.