Arvato stands for e-commerce services that provide the very best end customer experience. That is precisely why the company wanted to be future-ready and create a customer service portfolio with BSI that stands out clearly from other market solutions.
With BSI, Arvato can view the entire shopping experience, from beginning to end. Interfaces were used to set up a fully integrated systems landscape consisting of CRM and ERP. This integration provides complete transparency for warehouse and transportation management. It also allows Arvato’s customer service agents to display routinely any process in the customer journey, from order to delivery and payment.
BSI, with its consistent look and feel, serves as the primary customer service tool. Arvato benefits from the solution’s multi-client capability, its flexibility in configuring customer service processes, the straightforward integration of new communication channels, and its clear user interface.