Strengthening customer relationships – with data-driven communication
Every customer has individual needs and wishes. What if you could respond to these – automatically and even proactively? With BSI, you can hyper-personalize every customer journey with AI support, thus creating positive consulting and purchasing experiences.
Three advantages of hyper-personalization
Effective cost reduction
Save time and money with measures tailored exactly to your customers’ needs.
Higher conversion rate
Surprise and convince your customers with personalized communication at the right moment. Addressing your customers personally and recognizing their signals leads to higher sales.
Increasing brand loyalty
Positive consulting/purchasing or service experiences increase customer satisfaction, which reduces the risk of churn.
Automation Always the right next step
BSI suggests the next best action not just for specific customer groups, but also for individual people – based on purchasing behavior, feedback, and other data. This way, marketing, sales, and service all come together to create a seamless experience.
AI support Navigation in real time
BSI enables hyper-personalized communication by combining automated processes with Artificial Intelligence. Customer behavior flows immediately back into the CRM for a cross-divisional 360° view of the customer. The control of the customer journey can thus be executed, monitored, and optimized in real time.
Data management Analyze and evaluate
Do you know too little about your customers’ needs? By consistently analyzing data, you can already gain the relevant knowledge during onboarding. BSI not only analyzes in real time, but also learns from it. The automated evaluation allows you to react proactively to changes in your customers’ wishes, thus improving their experience.
The BSI Customer Suite
Digitize the customer relationship and create unique experiences – automated, in real time, and across all touchpoints.