Achieve more together
Ensure that sales, service and marketing are all pulling together and talking to customers in a consistent way across departments - on the right topics, at the best time and on the appropriate channel.
All data in one place True customer orientation
Customers are often in contact with companies through different channels and with different departments. This makes it difficult to obtain a central overview of customer data and derive efficient communications measures.
The BSI Customer Suite bundles relevant data such as current contracts, personal interests, channel releases and classifications. This way, departments have an overall view of customers and can respond individually to requirements.
Service excellence Individual and involved
The BSI Customer Suite optimizes processes in sales, service and marketing. Instead of just providing information and offers, you address customers actively, individually and consistently - via all channels, including e-mail, letter, chat or video consultation. In this way, you increase customer satisfaction and with it the referral rate.
Intelligent process automation More efficient and suitable for automation
Many processes in sales, service and marketing can be automated to a high degree. Certain triggers automatically launch information or marketing campaigns. This enables you to increase your response speed and improve service quality and customer satisfaction, while simultaneously reducing manual effort.
With the BSI Customer Suite, you provide a place for all your data – and true customer orientation. Watch our video to learn how to implement consistent customer contact and cross-departmental communication activities easily and efficiently.
Delight your customers
Digitize your customer relationships and create unique experiences – automated, in real time and across all touchpoints.
BSI provides “Business out of the box” for your industry to allow you to do so. Seamless processes, customer journeys, customer insights, KPIs and regulations are ready for you to start using.
The advantages of the BSI Customer Suite