Integrated and interactive implementation of data protection regulations

Is data protection standing in the way of personalized communication? Not with BSI. The BSI Customer Suite helps you implement data protection regulations with an integrated and modern customer experience.

    in companies that process data in accordance with the GDPR
    ↑47%customer trust
    in companies that process data in accordance with the GDPR

    Data protection and marketing No customer journey without consent

    With customer journeys, BSI offers a completely personalized automation for various purposes such as marketing. This way, different personal data can be collected and stored. Not only can you define which data is collected, but also for which purpose as well as to whom and for how long it should be available.

    Data protection Meeting regulatory requirements with innovation

    In order to protect data, it may generally only be processed after consent has been given and must be deleted unless it is subject to a retention obligation, in which case the customer’s consent does not apply. Furthermore, a customer can demand information about their stored data. Thus, an innovative solution is needed to meet regulatory requirements. BSI offers you just that.

    Data management in real time Deleting and blocking through data protection regulations

    BSI provides you with functions and rules out of the box for deleting and blocking customer-related data as well as for providing information. Rules for retention obligations can be used to define the period of time during which customer-related data or linked objects may not be deleted or blocked. Deleting and blocking customer data can also be automated by configuring data protection regulations.


    The BSI Customer Suite

    Digitize the customer relationship and create unique experiences – automated, in real time, and across all touchpoints.

    Your benefits

    Digitize your sales with our online consulting product. The BSI Engage module handles supporting and administrative tasks – from automated appointment scheduling and the “virtual sales room” to electronic signature for digital case closure;
    As a central information system, BSI CRM provides all relevant information and data for any application purpose and across departmental boundaries;
    Whether it is inbound mail automation, next best action, churn detection, or lead scoring – our AI product BSI AI supports you in analyzing your data and helps you with small and large decisions regarding customer-relationship management;
    Our Customer Data Platform BSI CDP collects data from various sources and provides meaningful customer profiles – in real time;
    Organize your connectivity within your ecosystem and create new connections. Our Enterprise Integration Platform BSI EIP offers numerous standardized interfaces which can be easily configured, optimized, and surveilled via a central interface – so that your data can have more impact.

    Next Best Action: BSI.

    The next best action: Network your goals with BSI.

    René Konrad, Creator of Customer Delight

    +41 58 255 96 72

    BSI Customer Suite

    Provide a truly compelling customer experience with seven products – all in one solution.