Ask the right questions at the right time

Would you also like to know how your customers rate your performance? But when exactly should you ask, and what should you do with the responses? And what does your customer stand to gain from taking the time for you? The BSI Customer Suite helps you understand your customers' concerns better and leverage their satisfaction to achieve long-term customer loyalty.

    For companies that actively use customer feedback (source: Gartner Research 2020)
    ↑20%Cross- and upselling
    For companies that actively use customer feedback (source: Gartner Research 2020)
    Customer satisfaction

    Three factors that make the difference

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    AI support

    The BSI Customer Suite uses BSI AI to determine the best moment and the right questions for a survey.

    Zahnrad in Bewegung
    Multi-channel

    BSI allows you to survey your customers' satisfaction via any channel. All responses are made available to you immediately throughout the BSI Customer Suite.

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    Next best action

    Customer satisfaction surveys are just one piece of the puzzle, and their seamless integration with other campaigns gives rise to a coherent overall customer journey.

    Next Best Action Surveys are part of the customer journey

    With the BSI Customer Suite, you don't just use standardized, automated functions to survey your customers' satisfaction and their readiness to recommend you. Instead, they form part of a holistic, long-term customer journey. The BSI Customer Suite “knows” when the time is right, and either initiates a survey as the next best action or prevents one from being carried out as a form of churn prevention. All survey data is consolidated and made available in real time, and helps refine the next survey and continue the customer journey on an even more personalized basis.

    CSAT AND NPS Turning feedback into customer loyalty

    There's no point recording customer satisfaction (CSAT) and net promoter scores (NPS) for their own sake. Bring your data to life! Use thresholds to trigger customer loyalty measures and launch corresponding campaigns. Take churn prevention measures with respect to detractors and turn your promoters into real fans with emotional loyalty campaigns. The BSI Customer Suite selects options and makes decisions automatically, and uses real-time analysis to show you whether your measures are effective. This completes the cycle. Each customer's specific journey changes based on their satisfaction, increasing their loyalty in the long term.

    SMART OPTIMISATION Elaborative insights

    Develop your insights in BSI and view the history of your NPS at any time. How is the Contact Center faring? What do you need to change? Are the measures you took in response to the feedback received from customers having an effect? All data is made available in real time to all BSI Customer Suite products. Apply your conclusions to other groups of customers using AI-controlled models in order to effectively prevent churn, gain new customers through recommendations and boost your revenue.

    Out of the box Your survey will go live in 12 hours

    With the BSI Customer Suite, you can create complete survey pages with just a few clicks, on the spot, and entirely without programming. Plus, you can conveniently consult “out-of-the-box” best practices from our community.

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    Auch diese Unternehmen zählen auf BSI

    The BSI Customer Suite

    Digitize the customer relationship and create unique experiences – automated, in real time, and across all touchpoints.

    Your benefits

    Digitize your sales with our online consulting product. The BSI Engage module handles supporting and administrative tasks – from automated appointment scheduling and the “virtual sales room” to electronic signature for digital case closure;
    As a central information system, BSI CRM provides all relevant information and data for any application purpose and across departmental boundaries;
    - Whether it is inbound mail automation, next best action, churn detection, or lead scoring – our AI product BSI AI supports you in analyzing your data and helps you with small and large decisions regarding customer-relationship management;
    Our Customer Data Platform BSI CDP collects data from various sources and provides meaningful customer profiles – in real time;
    Organize your connectivity within your ecosystem and create new connections. Our Enterprise Integration Platform BSI EIP offers numerous standardized interfaces which can be easily configured, optimized, and surveilled via a central interface – so that your data can have more impact.
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    Next Best Action: BSI.

    The next best action: Network your goals with BSI.

    Zeno Hug, Creator of Customer Delight

    +41 58 255 99 59

    zeno.hug@bsi-software.com

    BSI Customer Suite

    Provide a truly compelling customer experience with seven products – all in one solution.

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