Insurance Delight customers and sales partners
Good customer relationships and effective sales partnerships are the most valuable assets any insurance company could have. BSI helps you make the internal processes of your highly complex sales structures more efficient. Beyond that, it enhances the customer experience by establishing an intelligent connection between your sales channels, such as agencies, direct sales, and operational service areas.
Make smart use of the potential hidden in your customer database
Customers have high expectations of the professionalism of the support they receive. However, to meet those, insurance agencies often have to gather the information they need painstakingly from various systems. With the Tied Agent Management (TAM) solution from BSI, you have all the information related to customer support available to you in one central location and can accompany your customers through any life situation. TAM from BSI is the CRM for exclusive sales.
Service excellence at every touchpoint
A high degree of manual work involved in handling customer concerns and requests causes inefficiencies when advising customers. But it doesn’t have to be this way: If your customer advisors have a process-based system with the seamless integration of all interfaces to support them, they can focus entirely on their customers. The Direct Sales Management solution is an effective tool for your direct sales organization, benefiting you with automated processes and a 360° customer view.
Rather than manage them, accompany your customers
Are you looking for broker management software that can do more than “merely” manage customers? The BiPRO and GDV*-compliant Broker Workplace solution from industry leader BSI will aid you in your customer support and the digitized growth of your premium income. Start delivering your outreach initiatives to your customers’ preferred channels – highly personalized and in sync with their life events. This approach is an effortless way to support your existing customers and expand your customer base.
The CRM for sales through brokers
The lack of CRM support is one of the leading causes of inadequate broker support and new business stagnation for broker advisors. A Broker Relationship Management (BRM) solution is the key to success. BSI has committed itself successfully to the topic of customized B2B support for more than two decades. We give insurers selling through brokers a competitive edge with 360° views of their brokers – because well-supported brokers are better ambassadors.
Get smarter about growing your business
We understand how difficult it is to find the right sales employees. Sales Recruiting Management (SRM) from BSI will help you attract suitable candidates for the agency profession. It is a powerful tool for your business’s targeted growth, ensuring that no agency talent will elude you.
A win for our customers
+30%
increase in the cross-selling/upselling rate
18%
newsletter subscription rate
-15%
reduction in material costs
White paper Data-driven customer experiences
Download our current white paper at no charge and learn more about how insurers make customer data the foundation for their company’s success. Includes situation analysis, best practice examples and recommended actions.
360° view Customer engagement platform
BSI is your central customer engagement platform for all sales channels and internal teams, such as customer service, sales partner service, and marketing. It stands out with a 360° customer view that integrates all policy, rate, commission, and benefits systems, and facilitates a hybrid advice model.
Customer journey management Personalized journeys
If you want to reach thousands of customers individually, intelligent automation is a must. How do you reach each customer at the right time with the right content on the right channel? With BSI, that is not a problem. Our software provides support with customer lifecycle management and trigger-based customer journeys.
BiPRO1 and GDV2 standards Effortless data exchange
BSI is a member of BiPRO (Industry Institute for Process Optimization). We support the initiative to improve digital communication between insurers and brokers and have a suitable data model. We offer a standard interface, thus ensuring an effortless, automated data exchange between insurers, agents, and service providers.
(German Insurance Association)
Ecosystem Insurance as a service
We believe in the power of ecosystems. Together with msg nexinsure, we strategically count on SDA SE Open Industry Solutions’ architecture. Service Dominant Architecture is a digital modular system insurance companies can use to build their own service platforms. msg and other consulting firms are among our ecosystem partners.
BSI gives us exactly what we need to support our sales partners proactively: a central 360° view, seamless processes, and continuous communication history.
Benefit from data insights and AI
«With machine learning, insurers can dazzle their customers with personalized offers and gain a significant advantage in the market.»
Align your relationship management with your customers’ life events with BSI. With its powerful combination of CRM, automation, and artificial intelligence, BSI ensures that your customer communication and automated processes are highly personalized.
- Upselling and cross-selling: By analyzing customer data, current policies, and interaction histories, the solution assesses your customer’s insurance situation and determines the next best action.
- Reduction in churn rate: A customer who has already made several complaints to you might be at risk of leaving. The AI sounds the alarm, allowing the account manager to respond.
- Digitalization of claims management: With AI, you can identify insurance fraud more quickly, determine the severity of claims faster, and speed up repair cost estimates.
- Underwriting and risk assessment: This used to be a relatively complex process, depending on the individual insurance case. Now, risk assessments can be made more quickly and conclusively based on historical transaction data compared with manual processing.
- Learn more
We tested a number of systems. With BSI for Insurance, we found a customized product that supports our vision of customer experience management today and in the future.
Next best action: BSI.
The next best action: Network your goals with BSI.
BSI Customer Suite
Winning over customers' hearts is the most important, yet most difficult of all business tasks. And also the most pleasant – thanks to BSI.
Customer Experience
Find, win over, retain and understand customers with BSI. Design, execute and perfectly optimize customer journeys – individually, in real time, across all touchpoints and fully automatically.
Customer Relationship Management
CRM software that seamlessly supports you in marketing, sales and service. BSI gives you a 360° view of your customers – at any time, in every department, at every touchpoint.
Artificial Intelligence
Get the maximum out of your data with BSI and profit from highly-personalized communications with your customers – with the powerful machine learning workflows.
Customer Data Platform
You can entrust BSI with the most important thing your company has: your customer data. BSI’s customer data platform helps you achieve a holistic view of your leads and customers.
BSI knows your business
Whether sales, marketing or service: you can put our two million code lines and promising solutions together with equal ease – through uncompromising technology, a highly flexible data model and a captivating user experience.
Marketing
Set up trigger-based, highly personalized customer journeys within 15 minutes with BSI. They help you provide an unforgettable experience and maximize your business success.
Sales
BSI offers a central, virtual advisor workstation with access to all relevant customer information. This improves the chances of a successful business conclusion.
Service
BSI’s guided processes enable more efficient handling of customer issues. This saves you time and money in the long term, and makes your customers happy.
Insight
BSI provides you with powerful analytics, clearly arranged reporting dashboards and the possibility of data-based challenges to your decisions. BSI is your direct access to business intelligence.