“Thanks to innovative CRM processes, our customers are in safe hands.”
Frank Thieß, HDI
“Thanks to innovative CRM processes, our customers are in safe hands.”
Frank Thieß, Leiter Controlling/Finanzen HDI Vertriebs AG
Are you ready for the next dimension of customer proximity?
BSI CTMS Denim: Fits your organization like your favorite pair of jeans.

BSI – Software for CRM, CTMS,
Omnichannel and more.

Everyone talks about digitalization – BSI makes it easy. Software from us makes companies more successful and users happy. BSI CRM and BSI CTMS are among the leading omnichannel platforms on the market. What’s more, there are innovative applications such as the BSI Studio digitalization platform; smart industry solutions for retail, banking, health and insurance; and BSI Contact Center, our tireless customer contact assistant. Always comes with a 360° view of all data and our authentic full service, from the analysis of your software needs right through to user satisfaction. All built on robust technology that convinces today and is ready for tomorrow and beyond.

Our software processes and networks coupons, customer cards, sales tablets, etc., for sustainably growing relationships.

Our software processes and networks coupons, customer cards, sales tablets, etc., for sustainably growing relationships.

Our software is very easy to use and saves plenty of time and nerves in every user group. (We even use it ourselves.)

Our software is very easy to use and saves plenty of time and nerves in every user group. (We even use it ourselves.)

A/B processes, automation and machine learning are not foreign to BSI, but are instead market advantages, here and now.

A/B processes, automation and machine learning are not foreign to BSI, but are instead market advantages, here and now.

Our best practices are not abstract concepts, but concrete features – developed with and for industry leaders.
Our best practices are not abstract concepts, but concrete features – developed with and for industry leaders.

...and do not make compromises when it comes to customer proximity. Our developers do not work offshore or nearshore, but here.

...and do not make compromises when it comes to customer proximity. Our developers do not work offshore or nearshore, but here.

We are techies, in the best sense of the word. We enjoy mastering your IT obstacles with full service in planning, developing and operation.

We are techies, in the best sense of the word. We enjoy mastering your IT obstacles with full service in planning, developing and operation.

We take craftsmanship seriously. We make future-oriented software, of which both we and you can be proud. And our competitors jealous.

We take craftsmanship seriously. We make future-oriented software, of which both we and you can be proud. And our competitors jealous.

BSI CRM loves omnichannel – and prevents media breaks. Central to this is the 360° view of customers and their experience.

BSI CRM loves omnichannel – and prevents media breaks. Central to this is the 360° view of customers and their experience.

Automatic processes digitalize onboarding, even across departments and companies. Quality of the data? Sure. Next best offer? Of course.

Automatic processes digitalize onboarding, even across departments and companies. Quality of the data? Sure. Next best offer? Of course.

Ad hoc reports analyze and visualize your data. And 'next best action’ points out the next sales success.

Ad hoc reports analyze and visualize your data. And 'next best action’ points out the next sales success.

Manage sales in real time, uncover potential: smart dashboards and performance tools boost turnover and mood curves.

Manage sales in real time, uncover potential: smart dashboards and performance tools boost turnover and mood curves.

Delegate repetitive jobs to BSI CRM. Automate the processes and rules of daily business and make room for new business.

Delegate repetitive jobs to BSI CRM. Automate the processes and rules of daily business and make room for new business.

Search-as-you-type in high-quality data: secured through phone formats, e-mail pre-selection or duplicate checking. Search in documents and e-mails as well.

Search-as-you-type in high-quality data: secured through phone formats, e-mail pre-selection or duplicate checking. Search in documents and e-mails as well.

Privacy problems? Not with BSI CRM: The intelligent deletion concept guarantees that only permitted data is used.

Privacy problems? Not with BSI CRM: The intelligent deletion concept guarantees that only permitted data is used.

BSI Studio is your customer journey machine that orchestrates your business with customers in the background.

BSI Studio is your customer journey machine that orchestrates your business with customers in the background.

Create film-ready customer journeys with BSI Studio. Step-by-step, even across departments and companies.

Create film-ready customer journeys with BSI Studio. Step-by-step, even across departments and companies.

The story sets the stage on which every customer becomes a star – thanks to data from analytics, app, e-shop, ERP and other systems.

The story sets the stage on which every customer becomes a star – thanks to data from analytics, app, e-shop, ERP and other systems.

BSI Studio analyzes customer data and identifies preferred channels, customer value and target groups.

BSI Studio analyzes customer data and identifies preferred channels, customer value and target groups.

Your sales team has the knowhow and understands human nature. BSI Studio suggests the how-to and forecasts closure rates.

Your sales team has the knowhow and understands human nature. BSI Studio suggests the how-to and forecasts closure rates.

Campaign parameter are tested live and ceaselessly optimized: target groups, contents, times and channels.

Campaign parameter are tested live and ceaselessly optimized: target groups, contents, times and channels.

BSI Studio delivers content: story and template-based. For all media, from snippet to website. With spam check, opt-in and device preview.

BSI Studio delivers content: story and template-based. For all media, from snippet to website. With spam check, opt-in and device preview.

The most intuitive interface available: The CTMS everyone wants to use.

The most intuitive interface available: The CTMS everyone wants to use.

Pull and view data from every angle: Investigator, geographic location, site, hospital and more.

Pull and view data from every angle: Investigator, geographic location, site, hospital and more.

Say goodbye to tabs and data lost down the rabbit hole: one comprehensive view.

Say goodbye to tabs and data lost down the rabbit hole: one comprehensive view.

Easily set up risk and quality indicators and create a risk log to keep stakeholder informed, effortlessly.

Easily set up risk and quality indicators and create a risk log to keep stakeholder informed, effortlessly.

Workflows guide your users through the steps of creating a new trial, site, organization, person or task.

Workflows guide your users through the steps of creating a new trial, site, organization, person or task.

Our elaborated monitoring visit process is completely integrated from start through to electronic signature.

Our elaborated monitoring visit process is completely integrated from start through to electronic signature.

One stop shop: eTMF included in BSI CTMS as well as access and line of sight to EDC.

One stop shop: eTMF included in BSI CTMS as well as access and line of sight to EDC.

Our software’s success formula: great application = (Java + Tomcat) * business logic

Our software’s success formula: great application = (Java + Tomcat) * business logic

Interface with depth: Web technologies strengthen the software's user experience.

Interface with depth: Web technologies strengthen the software's user experience.

Good, better, more agile: continuous and automated are not merely slogans at BSI, but facts.

Good, better, more agile: continuous and automated are not merely slogans at BSI, but facts.

All devices, a single code basis: our open source framework is efficient, tested and appreciated globally.

All devices, a single code basis: our open source framework is efficient, tested and appreciated globally.

Yes, we're open: BSI fits within any IT landscape – thanks to its open standards and flexible interfaces.

Yes, we're open: BSI fits within any IT landscape – thanks to its open standards and flexible interfaces.

Need special technology? Our developers are not only proficient in Java and JavaScript.

Need special technology? Our developers are not only proficient in Java and JavaScript.

Simply dock: we pack our applications in a standardized container. As well as in the cloud.

Simply dock: we pack our applications in a standardized container. As well as in the cloud.

Questions about BSI?

I would be pleased to provide you with more detailed information. Always within 24 hours and usually even faster.

Send inquiry

contact form

BSI for your industry

BSI software is established in many markets – B2C and B2B. Thanks to industry-specific processes and features.

Banking
More informations
Banking

The CRM solution matched to the requirements and regulations of the banking market.

  • Digital onboarding
  • Integration of the core banking system
  • Next best actions
  • Flexible processes
Insurance companies
More informations
Insurance companies

The best CRM solution for insurance companies.

  • For all sales channels
  • Comprehensive, modular solution
  • Further development together with our customers
  • Insurance know-how is deeply anchored at BSI
Health insurance
More informations
Health insurance

The CRM solution focused on the market requirements of health insurance companies.

  • Digitalization of customer relationships
  • Campaign management
  • Process management
  • Integration of all touchpoints
  • Standard interfaces
Retail
More informations
Retail

The most innovative CRM solution for retailers, mail order businesses and e-commerce.

  • Omnichannel, incl. stores, webshop, chat & social media
  • Order management
  • Loyalty & couponing
  • Customer service
  • Continuous processes
Pharma
More informations
Pharma

Software for clinical trials (CTMS), patient recruitment planning and custom requirements.

  • Simple & intuitive
  • High data quality
  • On all end devices
  • Configurable

We are BSI

280 employees, 7 offices in Switzerland and Germany, more than 20 years market success – driven by true values lived every day: We love software. And we love our customers.
 

Discover BSI