Energy & Utilities

The next generation of energy consulting takes place between AI agents

A glimpse into the future of energy providers

If your customers are thinking about a solar system, they no longer contact their energy provider themselves. They simply ask their AI assistant.

success in a nutshell

Minutes instead of weeks

from solar potential analysis to proposal preparation – fully automated

More qualified leads

energy providers now only speak with customers who are ready to buy

Visible in the energy transition

energy providers become part of the AI-supported decision-making process

Headline

The ideal length should range between 200 and 250 characters. Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast of the Semantics, a large language ocean.

challenge

Access to energy consulting is changing

In the future, customers will no longer make energy decisions solely based on websites or in-personal consultations. They will ask their AI assistants whether installing solar systems, heat pumps or wall boxes in their homes would be worthwhile. These agents analyze data, compare offers and coordinate solutions. Energy providers must therefore make their capabilities available through AI agents.

solution

How AI agents orchestrate energy consultations

The next energy decision begins in the AI agent

Lena Meier, a loyal customer, stands in front of her home checking the solar potential of her roof via smartphone while her AI assistant Clara floats beside her. Created with AI

Your customer Lena asks her AI assistant, Clara, whether installing a solar system on her roof would be worthwhile. Clara connects with the energy provider’s solar agent via the BSI Agent to analyze the solar potential.

Lena Meier, a loyal customer, stands in front of her home analyzing the solar potential of her roof via smartphone while her AI assistant Clara floats beside her and communicates via the BSI Agent with the Solar Agent to calculate energy yield and provide suitable solar solutions. Created with AI

The solar agent automatically analyzes the roof of Lena’s house. It uses open-data information on the roof area, orientation and solar radiation. Based on the results, the AI agent recommends a suitable solution – for instance a PV system combined with battery storage or a wall box. It also calculates costs, expected electricity production and time-to-value.

Lena Meier, a loyal customer, stands delighted in front of her home with a solar installation while a service agent proactively informs her about the status, implementation, and next steps of her solar solution, enabling seamless customer experience management. Created with AI

Within minutes, Lena receives an initial estimate from the solar agent regarding the cost-effectiveness of a solar system – including possible system configurations and next steps.

WHY BSI

Why AI agent will become crucial for energy providers

BSI enables energy providers to become part of this agent economy.

Orchestration of AI agents across customer and partner channels.

Integration of open data, building data and energy data

Automated advice for solar, storage and charging infrastructure

Connection of consultation, quote and contract

Result: Energy providers become AI-enabled energy partners that proactively support their customers through the energy transition.

Benefits for everyone

Decision within minutes

The customer receives her solar potential analysis, including cost-benefit analysis within minutes – no forms, no waiting.

Higher closing rate

Sales efforts begin only once interest has been qualified. Less effort, more contracts – with the same resources.

Present in the energy transition

Energy providers become part on an AI-supported decision-making process – before the customers even start looking on their own.

Portrait of a decision-maker from the energy sector - stands for digital transformation, efficient customer processes and the use of CRM and CX solutions at energy supply companies.

Solutions for E&U companies

Secure data, effortless, and flexible: Particularly for regulated, essential E&U companies, BSI Software is the only European option.

BSI for Energy & Utilities

Portrait of Sebastian Louis, Community Manager Energy & Utilities at BSI Software

Let’s talk

I would be happy to assist you at any time.

Sebastian Louis
Community Manager Energy & Utilities

+49 (211) 5455 85 15
sebastian.louis@bsi-software.com

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