Athora Italia's policy issuance process was based on a legacy front-end that required significant manual effort from bank branch operators. Customer data had to be entered manually, processes were fragmented and onboarding new distribution partners involved considerable complexity. As the business grew, the existing architecture increasingly limited efficiency and scalability. To support its growth ambitions and digital transformation strategy, Athora launched a project to create STARGATE, a new front-end platform for multi-channel insurance distribution.
Success Story
Scalability as a strategic asset
Athora Italia secures future growth with STARGATE
Success in numbers
3
distribution partners live within 9 months
4
pages instead of 19 to issue a policy
< 2 min
to issue a policy
A modern platform for multi-channel insurance distribution
Athora Italia's vision was to establish a new modular, scalable and future-ready distribution platform. By unifying all distribution channels in a single environment, the company aimed to create a consistent user experience, increase operational efficiency, and accelerate the onboarding of new partners and products.
To bring this vision to life, Athora launched STARGATE, a new front-end platform designed to provide distributors with a fast and intuitive policy issuance experience.
Athora Italia aimed to reduce issuance times, eliminate manual data entry and support regulatory requirements such as MiFID-compliant recommendation processes, AML questionnaires and digital signatures within a single workflow. At the same time, the company wanted to create a scalable and stable architecture that would accelerate the onboarding of new distribution partners without having to rebuild core processes from scratch.
«With STARGATE, we've moved to a platform that empowers our distribution partners with speed, compliance, and a far better experience for branch operators and their clients.»
From legacy front-end to unified distributor platform
Built on the BSI Customer Suite, STARGATE consolidates policy issuance processes into a single platform. Customer data is now automatically retrieved through API integrations, reducing manual effort and streamlining the overall process. The solution supports Single Sign-On authentication, regulatory compliance processes and digital signatures while integrating seamlessly with existing core and middleware systems.
Despite the complexity of multiple system integrations and strict regulatory requirements, the project progressed rapidly. Key challenges included digital signature enrollment, privacy consent management, AML processes and numerous integration scenarios. All requirements were delivered within the planned timeline.
«STARGATE's API-first architecture gave us something we didn't have before: the ability to onboard new distribution partners without reinventing the platform each time. That scalability is a strategic asset for Athora's growth in the Italian market.»
Delivering transformation at speed
Athora Italia selected BSI Software for its expertise in insurance distribution and complex front-end transformations. Throughout the project, BSI acted not only as a technology provider but also as a functional design partner.
Despite multiple system integrations and strict compliance requirements, all project milestones were delivered within the planned timeline. The first distribution partner went live six months after the project started. Within nine months, three distributors were operating on the platform, validating the scalability and stability of the architecture from the outset.
«BSI Software understood both the technical complexity and the regulatory reality of Italian bancassurance. Going live with three distributors in under a year would not have been possible without that depth of expertise, quality of delivery and flexibility.»
Faster processes and a scalable foundation for growth
With STARGATE, Athora Italia established a modern and scalable platform for insurance distribution. The new solution delivers a consistent experience across distribution partners, simplifies operational processes and provides a foundation for future growth.
The platform also enables faster onboarding of new distribution channels and products, improves productivity through streamlined workflows and provides the technical basis for future AI-driven capabilities.
Insurance solutions
There are many reasons why most insurance companies in Germany count on the BSI Customer Suite. One of them is called Digital Operational Resilience Act (DORA).