Basellandschaftliche Kantonalbank (BLKB) is taking customer relationship management into the future. For that purpose, the bank uses BSI, with its 360° view, as its front office system and for the automated customer and lead management.
Success Story
Individualized service throughout the customer lifecycle
Success in numbers
> 20
branches
750
employees
No. 1
in the canton of Basel-Landschaft
"With the seamless integration of Avaloq into BSI, BLKB’s customer representatives have a user-friendly front office system that makes individualized and customer-centric support possible."
About the project
BLKB relies on BSI for support and service to meet employees‘ and customers’ needs today and in the future.
Customer lifecycle management
By using BSI, BLKB ensures comprehensive support and individualized service along the entire customer lifecycle. The central 360° customer view with customer history helps customer representatives identify and seize sales and service opportunities early, and the easy entry and use of customer data are essential for this. Customer representatives benefit from the overview of products and pending matters and the sophisticated process and support utilities in BSI.
A standard interface to Avaloq
BSI is linked to Avaloq, the core banking system. Besides the customer representatives, the back office, customer center and marketing also use BSI. Additionally, BLKB employs the solution for feedback and complaint management and contract and document management. The first-class integration has put an end to media discontinuities and duplications of customer records and orders, thus enhancing filter and segmentation options.
Banking solutions
We understand the processes and regulatory requirements of the banking industry in great detail. It is not without reason that we are the Number One for banks in Switzerland.