The Challenge
Delayed responses to change requests of customer orders lead to unnecessary returns and additional costs. Customer service is overwhelmed by the high number of requests and is therefore unable to work efficiently, which further exacerbates the situation.
Solutions
BSI automatically recognizes e-mails containing order changes and prioritizes them so that customer service can respond more quickly.
“We were impressed by BSI’s corporate culture, which – just like ours – focuses on customer orientations and service mentality.”
Advantages
Faster processing of order changes leads to higher customer satisfaction and trust.
Customer service is supported in identifying the most important tasks and can concentrate on these.
A quick response to change requests reduces unnecessary returns and the associated costs.
We know the retail industry like the back of our hand. Find out here why our AI-powered customer platform will accelerate your business too.
I would be happy to assist you at any time.
Marvin Jensen
Community Manager Retail
+49 40 180 240 855
