The Challenge
Nürnberger Versicherung faced the challenge that its existing frontend and backend technology had reached end of life: Further updates and support were no longer possible.
Solutions
BSI is helping Nürnberger Versicherung to optimize its lead distribution: Leads are captured via EIP/REST and automatically assigned to the best agency based on a score value. The score takes into account factors such as distance, waiting time, reaction time and conversion rate, as well as customer preferences and exclusion criteria.
“With BSI Insurance, we want to serve our sales partners in a more personalized and modern way. In doing so, we offer them even better support for their consulting services.”
Advantages
The use of BSI optimizes lead distribution, resulting in a fairer and more efficient use of resources.
Customer preferences and specific requirement are taken into account in lead distribution, resulting in an improved customer experience.
Thanks to the fuzzy logic component, complex decision trees are converted into understandable score values, making decisions fairer and more transparent.
We know the retail industry like the back of our hand. Find out here why our AI-powered customer platform will accelerate your business too.
I would be happy to assist you at any time.
Oliver Hechler
Community Manager Insurance
+49 89 189 170 912
oliver.hechler@bsi-software.com