The generative 360° view: Your key to providing the very best customer support


You will be well prepared without fail: With a unified customer view, you have all important customer data at your fingertips at all times and are perfectly informed at a glance about all relevant customer interactions. This means no more time-consuming preparations for appointments – and your customers will feel valued and well supported.  

Next Best Actions

based on up-to-the-minute data

Efficiency improvements

always effortlessly up to date 

Personalized advice

all relevant facts transparently presented 

The Challenge 

What are the challenges?

Not having a unified customer view means that a lot of time is lost on appointment preparations, and  important details from past conversations with your customers are not accessible. This lack of information makes it difficult to conduct targeted conversations with your customers. Unresolved concerns or requests go unnoticed. Your customers feel inadequately supported and their trust in your company and satisfaction decrease. 

Solutions  

The solution? It's BSI.

The generative 360° view puts a precise, individual summary of each customer’s situation, generated from all relevant client interactions and data, at your customer reps’ fingertips. 

Summary

The AI feature extracts relevant information from a customer‘s interaction history and presents a concise summary to your customer reps.  

Next Best Actions (NBA)

The AI feature continuously analyzes your customer’s interactions with your company, their preferences and past transactions. Based on this data, as well as best practices and current trends, AI proposes the very best NBA. 

Graphical visualization

All information is displayed in a visual 360° view. This unlocks a comprehensive overview of your customer’s situation for your customer reps, including personal details, for example, about family structure or product preferences.  

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