Real-Time Digital Customer Service


With the BSI EIP Element: DKS Syrius, your insurance company gains a configuration package that is as efficient as it is convenient and delivers definitive advantages in digital customer service. 

 

With the BSI-developed default link to the Adcubum Syrius insurance platform, your business processes can largely be processed by black-box processing, i.e., in the background and without any manual intervention. This makes your customer reps’ day-to-day work life noticeably less stressful. And your insurance customers feel good since they receive top-notch service in real time. 

efficient

transparent

automated

Challenge

What are the current challenges?

Insurance customers increasingly expect digital services that allow them to take care of their issues or requests by themselves, quickly and easily, and around the clock through e-mails, online forms, or apps. Obstacles to this are internal insurance company processes that are too complex or not automated, leading to delays and potential errors. 


In addition, customers often cite a lack of transparency in their communication with insurers, while insurance customer reps lack customer summaries because they frequently have to go back and forth between different applications. 

Solution

The solution? BSI Elements

Simple, automated, straightforward, transparent: The outstanding benefits of BSI EIP: DKS Syrius for both end customers and insurance customer reps present an everyday example of digital customer service in the day-to-day insurance business: 

Change of address

The customer Lena wants to change her home address with her health insurance company. She logs into her app and enters the updated information there. 

Automated processing

The changes are processed automatically in BSI with the link to the Adcubum Syrius insurance platform – no manual processing is required. 

Confirmation message

Lena instantly receives a confirmation message that her address has been successfully changed. 

Up-to-date 360° view

The customer rep sees the change in Lena’s 360° view in the BSI Customer Suite without having to switch between different systems. 

Next Best Actions

If the new residential area Lena moved to requires insurance coverage adjustments, the app will notify her of her "next best actions.  

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Advantages

Benefits for all

The one-application approach

Customer reps no longer have to switch to an industry-specific core system and instead perform all their tasks directly in BSI. Any changes are visible in real-time in the core system. 

Fast and transparent feedback

Customers receive instant confirmation of the change they made and can track the progress transparently. 

Predictive processing

After the change has been made, your company can inform your customers of any potential ramifications, such as "next best actions" or product adjustments. 

Intelligent, industry-specific expertise at the touch of a button

Discover BSI Elements

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