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Smart use of AI: responding to a claim in just three clicks

Processing claims often costs time and energy: sifting through e-mails, gathering information, formulating responses. AI makes this much easier. It automatically analyses requests, summarizes the most important information and immediately provides suitable response suggestions. This way, there is more time for what really matters – real customer service.

Increased efficiency

More capacity for valuable customer interactions

Quality

Precise responses

Time saving

More time for customers

THE CHALLENGE

What are the challenges?

Service staff face a high degree of manual effort as they have to analyze, prioritize and respond to customer requests. These slow processes lead to delayed reaction times and increase the likelihood of errors, which in turn results in incomplete or incorrect responses.

Solutions

The solution? It’s BSI.

BSI automates the entire process with AI. Customer e-mails are automatically analyzed, information is extracted, cases are prioritized, and personalized response suggestions are generated. Service staff is supported through context-sensitive feedback in order to provide fast, accurate and high-quality responses.

 

Lena sends an e-mail with a request regarding her insurance claim.


Identification and summary

The AI automatically analyses the e-mail and identifies the customer based on the information available in BSI CRM. It extracts relevant information from the e-mail and summarizes the claim.

Prioritization

The AI automatically assesses the urgency of the case and prioritizes the ticket. If necessary, it forwards the ticket to the responsible virtual team.

Automated process recommendation

Based on the information collected, the AI automatically generates a suggestion for the appropriate process type in the claim case.

Automated generation of response suggestions

The AI analyzes the claim and uses historic data to automatically generate a suitable response suggestion for the service representative.

Vorteile

Everyone benefits

Time savings

BSI reduces manual effort by automatically extracting information, summarizing the claim and providing response suggestions.

Better communication

Personalized and context-sensitive response suggestions make customer communication more accurate and faster.

Increased efficiency

Automatic case prioritization ensures that urgent requests are processed more quickly, which increases customer satisfaction.

Portrait of Oliver Hechler, Community Manager Insurance at BSI Software

Let’s talk

I would be happy to assist you at any time.


Oliver Hechler

Community Manager Insurance


+49 89 189 170 912

oliver.hechler@bsi-software.com

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