BSI Software Expands Customer Suite with the Acquisition of Sikom – A Leading German Provider of Intelligent Contact Center Solutions for Regulated Industries

Baden/Heidelberg, April 15, 2026 – BSI Software, a leading European software provider of AI-driven CRM/CX platforms, has acquired Sikom Software GmbH (“Sikom”). By integrating Sikom’s high-performance contact center solutions, BSI Software is strategically enhancing its modular BSI Customer Suite in the area of modern customer communications and expanding its technology with powerful omnichannel communication capabilities for contact centers.

With over 600 employees and double-digit revenue growth, BSI Software is one of Europe’s leading and fastest-growing providers of AI-powered CRM and CX solutions. The acquisition of Sikom aligns with BSI Software’s strategic focus on delivering end-to-end processes in service, sales, and marketing, creating sustainable value for businesses and their customers.

"Contact centers are now a central component of modern customer experience. With Sikom, we are gaining a technologically leading provider whose solutions perfectly complement our platform, especially in our focus industries," says Markus Brunold, CEO of BSI Software.

For Sikom, integration into BSI Software opens new opportunities, such as embedding its technology into a broader ecosystem, faster scaling, and reaching new customer segments. The merger with BSI Software is a logical next step, as both companies have historically successfully collaborated via a strategic partnership, serving joint customers.

"With BSI Software, we have gained a strong European partner with whom we can integrate our technologies into a broader customer experience context and can further develop them in a targeted way. At the same time, this partnership accelerates our growth and allows us to scale our solutions in a larger market environment," says Natascha Hoffmeister, Managing Director at Sikom.

Sikom will continue to operate as an independent company and brand. Its contact center solutions will remain independently developed and open for integration into various IT and CRM environments.

By combining BSI Software’s CRM and customer experience technologies with Sikom’s specialized contact center expertise, an integrated platform for modern customer interaction emerges — covering CRM processes, digital channels, and intelligent real-time customer contact management with the help of AI agents.