This is how Meet becomes more than just a customer appointment – it becomes an experience Lena will remember. Because when Vicky impresses at the crucial moment and everything runs smoothly, in the end it’s not the price that matters, but the feeling Lena takes with her.
Meet your Customer
Because you want to ask Lena out on
a date. Because a lasting relationship
requires closeness. Prove yourself
— and inspire Lena!
Meet your customer sounds like a simple meeting. But in reality, it may be the most important moment in your relationship – the date.
Meet from a CEO’s perspective
At Meet, marketing, sales, and often service must work together. From the first contact to the invitation and the actual conversation — this is the moment when all the threads come together. For companies, this is one of the biggest sources of error: leads get lost, processes break down, and silos prevent a consistent customer experience.
That’s exactly why Meet is so valuable: it pushes us to think early about how marketing, sales, and service interconnect. It’s not enough for each department to function on its own.
A cancellation received by the service team must also reach sales. A marketing opt-out recorded by Vicky during a customer meeting must immediately flow back to marketing so that the scheduled mailing for the next day isn’t sent anyway. Only when these handovers run smoothly can the date succeed.
Business impact in numbers
- More time for the customer through automated preparation and follow-up
- Seamless lead management with smooth handovers
- Measurably higher customer lifetime value
- More recommendations (NPS)
- Strengthened customer loyalty, retention, and trust
- Increased employee satisfaction