- Reduction of process costs through channel consolidation and automation
- Measurably higher first contact resolution (FCR)
- Clear reduction of average handling time (AHT)
- Increase in customer satisfaction as a stable NPS driver
- Valuable learning feedback for AI agents
- Protection of employees from toxic content
Please Help
Because you’re there for Lena when
she needs you. Her problem isn’t her
problem — it’s yours.
Help works across silos and unites all the channels through which Lena seeks support.
When Lena or her AI assistant needs support, what matters most is speed and competence. No waiting loops, no endless codes, no unnecessary chatter – just help, directly and without detours.
Help from a CEO’s perspective
Help is more than just a service channel — it’s a process factory for the entire company. What appears externally as a simple access point is, internally, the clean structuring and routing of all requests. Every process exists only once, is usable across all channels, and is clearly defined. Whether Lena reaches out through sales, service, or self-service, her request lands in the right place, is automatically routed correctly, and handled efficiently. This prevents duplication, avoids friction between departments, and ensures the organization doesn’t get lost in its own complexity.
What matters most is that Lena is never burdened with internal complexities. She experiences only one thing: fast, competent help without detours.
Business impact in numbers
Turn Help into reality
These BSI Elements make the value Help effective.