Name
Energy & Utilities
Incorporate smart power into your processes
BSI Software designs, develops, and sells customized solutions for efficient, AI-powered processes. Maximize your service, sales, and marketing operations with a generative 360° customer view, and effortlessly create cross-selling and upselling opportunities. You can seamlessly integrate the BSI Customer Suite into all existing systems. Thanks to its low-code/no-code adaptation options and fast time-to-market, your business will remain flexible and future-proof.
Industry leaders who trust BSI Software:
Even BSI has meter readings. Current readings:
50,000
processes/day at M-Net
25
interfaces with peripheral systems at evm
4.5 million
customer interactions stored in BSI at Techem
Get ready for effortless efficiency
Service
Optimize your service center with BSI Software through AI-powered processes, a 360° customer view, and efficient self-service options. From meter reading and move-in/move-out to winning back lost customers – seamless, personalized customer interactions ensure greater efficiency and delighted customers.
Sales
Optimize and personalize your sales operation across channels with BSI. Smart omnichannel strategies and automated processes increase efficiency, customer loyalty, and revenue. As a result, you make the most of cross-selling and upselling opportunities and make your sales team more successful.
Marketing
Set up highly personalized, trigger-based campaigns with BSI in minutes – without IT involvement. Automated customer journeys and smart segmentation increase relevance, customer loyalty, and conversion rates. GDPR compliance is a given.
“With the BSI Customer Suite, we are implementing a comprehensive system that fulfills today’s as well as future needs for evm. The system’s flexibility and the partnership-based collaboration reassured us that we had found the right partner in BSI. As a result, we can now use forward-looking and targeted marketing to promote our products.”
How you can shape your industry’s future
Core topic
A “perfect-fit” customer platform
You can trust BSI Software to be a dependable ecosystem partner who will always provide you with the right connector for your peripheral systems. From Schufa (Credit rating agency) and ene’t GmbH to SAP – configurable integrations and standard interfaces save money and conserve resources.
Core Topic
The smart service center
Get the most from AI in your service center: With a generative 360° customer view, automated customer journeys and AI-powered processing, you increase your service team’s efficiency and satisfaction.
BSI Elements
Industry expertise you can download
With BSI Elements, you get access to use cases, processes, and configurations that are specific to your industry – by instant download. Benefit from our focused expertise and implement industry-specific, customer-oriented solutions in record time.
“The project with BSI was defined by positive and trust-based collaboration. Thanks to the agile project methodology and BSI’s consistent customer centricity, we were able to achieve initial successes soon after implementing the CRM.”
Webinar in replay
Customer Relationship Management 2.0
How does using AI help solve current issues in the E&U industry? Challenges such as rigid CRM processes, data silos, and overextended service centers can be overcome with state-of-the-art software solutions and AI power: Learn how to change processes by way of configuration or create new processes with low-code/no-code, and how to ensure a holistic customer view across all departments with a cutting-edge generative 360° view.
Don't ask us. Ask our customers
evm modernizes its customer relationship management with BSI
The Energieversorgung Mittelrhein [Energy Supply Middle Rhine; evm] counts on a digital marketing platform that integrates all customer-facing activities and optimizes sales and service processes. This platform consists of integrated modules from the BSI Customer Suite and the software company ePilot.
Techem benefits from cutting-edge technology in the cloud
Techem GmbH is a global German service provider for the real estate industry and private apartment owners and is based in Eschborn near Frankfurt. The BSI implementation started in 2017. On average, the company processes 4,000 requests or inquiries daily using 50 different processes in the BSI Customer Suite.
Future-proofing and customer proximity with BSI CRM
At M-net, Bavaria’s leading fiber optics provider, BSI supports CRM for approximately 500,000 customers with guided processes. The company uses it in customer service in particular but also for complex technical processes. M-net has been counting on BSI since 2009 and expanded its business relationship with BSI into a strategic partnership in 2019.
Customer service as the essence of the customer experience
To remain future-proof, Arvato counts on BSI’s solutions, as customer service is more important than ever, and service automation is constantly increasing across Europe. In doing so, the company pays particular attention to their end customers’ changed communication behavior and focuses on the customer experience.
Let’s talk
I would be happy to assist you at any time.
Sebastian Louis
Community Manager Energy & Utilities
+49 (211) 5455 85 15
sebastian.louis@bsi-software.com