Europe’s Number One CRM/CX Platform

"All the systems, interfaces, and the considerable number of teams involved have led to a high degree of complexity, which has been successfully managed by and with BSI. We can now manage customer inquiries and requests more efficiently, and our employees and customers benefit equally."

"The BSI Customer Suite has impressed us with its comprehensive reporting, the opportunity to easily manage multi-level campaigns, and the almost unlimited options for activating new and existing customers."

"The AI-powered solution approach exceeded our expectations. With the BSI Customer Suite, we can automate resource-intensive processes and personalize content at the same time."

"With the BSI Customer Suite, we are implementing a comprehensive system that fulfills today’s as well as future needs for evm. The system’s flexibility and the partnership-based collaboration reassured us that we had found the right partner in BSI. As a result, we can now use forward-looking and targeted marketing to promote our products."

"Thanks to the seamless integration of our core banking system, BSI guarantees BLKB’s banking advisors a user-friendly front office workplace and facilitates individual and customer-oriented consultation."

"Trigger-based customer journeys with smaller, more refined target groups instead of budget-intensive marketing campaigns: In only two years, we reduced our material costs by 15%, and, with a target group size reduced by around 35%, increased our cross-selling and upselling rates by about 30%, and tripled this customer group’s premium volume."

"Since we were able to create a fully integrated system landscape of CRM and ERP with the help of interfaces, we now have an end-to-end view of the entire shopping experience. This provides complete transparency for our warehouse and transportation management."

"The project with BSI was defined by positive and trust-based collaboration. Thanks to the agile project methodology and BSI’s consistent customer centricity, we were able to achieve initial successes soon after implementing the CRM."