When AI detects your customers’ mood and reacts immediately

 Your customers’ mood can change quickly – and often, this is noticed too late. Whether in e-mails, on social media or during phone calls: Without the right tools, important signals can easily be missed. Companies face the challenge of responding quickly, recognizing opportunities and preventing customer churn. Those who act too late risk dissatisfaction instead of creating genuine customer loyalty based on feedback.

BSI keeps track of your customers’ mood at all times. The artificial intelligence analyzes all interactions in real time – from messages on social media through to conversations – and immediately detects positive and negative changes. This allows you to responds at the right moment: place offers or automatically take steps to prevent churn. This way, customer feedback is not only recognized, but also used in a targeted manner to strengthen the relationship with your customers.