A personal Bond

The vision is clear: a deep rational conviction combined with maximum emotional closeness. Those who achieve this turn customers into loyal buyers — even true friends and advocates. Bond ensures that Lena doesn’t just stay with you — she wants to stay with you.

This is where we decide whom to invest in – and how to ensure that this investment delivers a measurable return. Not every customer will become a fan or a friend. Some relationships remain superficial, while others hold enormous potential. Where is it most worthwhile to invest now? And with which approach can we unlock that value so it translates into tangible revenue growth and lasting loyalty? Bond answers these questions systematically.

A no decision is just as valid as a deepened relationship – as long as it’s made consciously. Bond uses trigger points to identify and seize opportunities in a nuanced way: for some, a short text message is enough; others may need a personal invitation to a candlelight dinner. Sometimes it’s hard facts and a clear FAQ, sometimes a personal call from you as CEO to apologize. These moments vary in effort and intensity, but all have an impact – when applied systematically and purposefully.

Bond works like intelligent portfolio management for customer relationships: we decide which contacts receive only basic care and which we develop into true advocates. What makes this especially valuable is that it’s data-driven – based on reason and emotion scores as well as the customer’s economic relevance. This way, every action becomes an investment with a clear expectation of impact and return.