Name
Retail
Turning purchases into sustainable customer loyalty
Create seamless experiences without data silos: With our integrative customer platform, you can intelligently connect your POS, service center, and all other touchpoints. The golden record gives you a holistic 360° view of your customer data, while Artificial Intelligence optimizes your smart service center, and automates your processes. This makes it easy to increase efficiency and customer loyalty.
Industry leaders who trust BSI Software:
Benefit from numbers that pay off
-20%
Less processing time for customer requests at arvato
51%
Increase in the newsletter click rate at Transgourmet
>25%
Customer request processing automated with AI at Walbusch
Get ready for effortless efficiency
Service
The service center transforms customer interactions into positive experiences. Whether an order, return, or delivery status is concerned – with guided processes and AI automation, you can process requests and inquiries faster, save time, and reduce costs – for happy customers and an efficient business.
Loyalty
Customer loyalty comes from experiences, not just purchases. An omnichannel loyalty program ensures personalized offers and a seamless customer journey. This makes your customers feel valued – and they will stay loyal to you over the long term.
Marketing
Manage your personalized customer communication across channels, powered by AI. Whether a newsletter, churn prevention story, or trigger-based offers are concerned – meet your customers where it counts and ensure consistency with your strategies all at once.
“The AI-powered solution approach exceeded our expectations. With the BSI Customer Suite, we can automate resource-intensive processes and personalize content at the same time.”
How you can shape the future of your business
Core topic
The smart service center
Get the most from AI in your service center: With a generative 360° customer view, automated customer journeys, and AI-powered processing, you will increase your service team’s efficiency and satisfaction.
Core topic
Customer lifecycle marketing
Leverage industry-specific insights, automatic segmentation, and intelligent scoring for the right campaign at the right time. Elaborative analyses, automatic pattern recognition, and easy selections will optimize your customer journeys.
Core topic
Customer data management
Use your data intelligently with a 360° customer view, omnichannel processes, and real-time triggers. The consolidation of data, the golden record, and data refinement will ensure uniform, enriched profiles.
BSI Elements. Getting you started in no time
Turn the BSI Customer Suite into your customized business solution in an instant. For this purpose, BSI Elements puts a wealth of concentrated industry and product knowledge at your fingertips: all-encompassing use cases, high-performing processes, and smart configurations. With BSI Elements, you will simply get better faster.
“The CRM is a critical asset and element of our digital strategy. We want our customer records to be unified in one central location with all their data and want the entire customer history to be displayed.”
Don't ask us. Ask our customers
Smart customer service
Walbusch, the fashion retailer, processes service requests and inquiries automatically, efficiently, and cost-effectively, all powered by AI.
A customer service solution for an optimized customer experience
Arvato Supply Chain Solutions has deployed the BSI Customer Suite in its customer service operation to digitalize its processes.
Spruced-up customer service
Möbel Pfister AG, the leading Swiss furnishing company, has put BSI into action to digitally transform its customers’ shopping experiences.
An omnichannel service experience with BSI
The world-famous confectionery Sprüngli counts on BSI when it comes to CRM and customer loyalty. As a result, the company has succeeded in providing a consistent omnichannel service experience, from its webshop all the way to its café.
A contact center in the cloud
Hermes Germany has been counting on BSI in its customer service operation since 2008. The next step is happening now: the migration to the BSI Cloud with the latest release of BSI’s innovative customer platform.
Let’s talk
I would be happy to assist you at any time.
Marvin Jensen
Community Manager Retail
+49 40 180 240 855
marvin.jensen@bsi-software.com