BSI CRM & BSI Contact Center for Sanitas

Sanitas Krankenversicherung chooses BSI CRM for customer service

Product: BSI CRM | Industry: Insurance companies

Sanitas is upgrading its customer service and has chosen BSI CRM for its 360° customer view and for its professional lead and complaint management.

With around 800,000 persons insured, Sanitas Krankenversicherung is among Switzerland's largest health insurance companies. To be able to better serve their existing customers and to be there quickly and dynamically for potential new customers, Sanitas chose BSI Business Systems Integration AG as its CRM partner. Customers will profit from improved service quality in the future. Staff will experience fewer system changes, combined with more process guidance, improved lead identification and a comprehensive customer view.

“We were able to design advisory consultations to be more customer-friendly and more efficient with the 360° customer view.”

Ulrich SchmidSanitas


  • 360° customer view
  • Guided processes
  • Integrated lead and complaint management
  • Integration of the central peripheral systems
  • Agile project methodology

More about Sanitas

Sanitas has incorporated customer satisfaction in its goals. To evaluate it, the health insurance company regularly conducts customer satisfaction...

Customer portals, mobile invoice scanning, services: These are just three examples of what Sanitas offers digitally. The health insurance company is...