One doesn’t need a crystal ball to predict the future of service automation. For Thomas Schweigler, customer service expert at BSI Software, one thing is clear: AI is no longer a vision, but has long since established itself in service centers as a productive lever for greater efficiency and quality.
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Service automation: What does Vicky’s customer service look like in the future?
One doesn’t need a crystal ball to predict the future of service automation. For Thomas Schweigler, customer service expert at BSI Software, one thing is clear: AI is no longer a vision, but has long since established itself in service centers as a productive lever for greater efficiency and quality.
AI
17.12.2025
Service automation: What does Vicky’s customer service look like in the future?
One doesn’t need a crystal ball to predict the future of service automation. For Thomas Schweigler, customer service expert at BSI Software, one thing is clear: AI is no longer a vision, but has long since established itself in service centers as a productive lever for greater efficiency and quality.
Retail
15.12.2025
Service automation: What does Vicky’s customer service look like in the future?
One doesn’t need a crystal ball to predict the future of service automation. For Thomas Schweigler, customer service expert at BSI Software, one thing is clear: AI is no longer a vision, but has long since established itself in service centers as a productive lever for greater efficiency and quality.
Insurance
21.10.2025
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