VZ VermögensZentrum, the independent retirement advisor and mortgage and asset manager, provides holistic support to its customers in all matters related to money. In the highly regarded BILANZ private banking rating, VZ has earned several awards, including a “Longtime Quality Leader” award.
"An important factor in our selection of a CRM provider was that this association would become a long-term partnership on an equal footing, with a good rapport and shared values. And this is precisely what BSI brings to the table. We value the fact that BSI is fully committed and supports the pace we have set for ourselves by committing to an agile approach to goal setting."
VZ VermögensZentrum selected BSI to ensure that its more than 1,100 employees in Switzerland and Germany can focus even better on customer needs.
The cloud-based CRM from BSI has replaced the company’s more than 20-year-old CRM system, making both lead and customer management more efficient and personalized. FINMA compliance, an essential requirement VZ Depository Bank had, is included. Like VZ VermögensZentrum, VZ Depository Bank belongs to the VZ Group.
After migrating data from the existing CRM, linking numerous backend and legacy systems and revising marketing and sales processes, the company conducted a test run at its Lucerne office only six months after the project started. For the Switzerland-wide rollout to its 29 other branch offices, the company took into account what it had learned during the test run.
VZ VermögensZentrum developed use cases for sales, telephone marketing and response management and created an automated lead management scoring system to implement with BSI. VZ VermögensZentrum is also planning various marketing automation campaigns with BSI within the context of “vz news,” one of Switzerland’s most widely circulated newspapers.
In addition to BSI’s proven industry expertise, what stood out for VZ was the opportunity to actively shape the software roadmap as part of the “BSI Banking Community” and suggest software development requests directly.
We understand the processes and regulatory requirements of the banking industry in great detail. It is not without reason that we are the Number One for banks in Switzerland.