BSI Contact Center for LIDL

CRM solution for the bundling of customer inquiries in a central contact center

LIDL Filiale

Product: BSI Contact Center | Industry: Retail

Lidl, a food company active throughout Europe, operates more than 3,000 sales outlets in Germany alone. Since the end of 2010, Lidl bundles customer inquiries in a central contact center and uses software from BSI.

“We immediately liked the possibility of flexibly mapping processes in the software.”

Patrick Brosch, CRM Department Head at Lidl

Highlights

  • A uniform tool for customer service
  • Simply and flexibly depict processes
  • Higher first contact resolution rates
  • Data protection-compliant data storage