BSI Customer Suite Customer Data, AI & CRM for your industry
Want to become a customer-centric company?
Benefit from our AI-powered Customer Suite specifically designed for your industry. It provides seamless customer journeys and transforms company-wide processes – at scale and fast. Pre-configured use cases simplify adoption.
BSI for your industry
These companies also count on BSI
Fast track to profitable customer experiences
Five compelling reasons to choose us
AI-powered customer interactions
Holistic customer data
Decisions powered by Artificial Intelligence
Decisions powered by Artificial Intelligence
Real-time analytics for actionable insights.
BSI Customer Suite products:
BSI AI
BSI Insight
Personal interactions and processes
Personal interactions and processes
Seamless, hyper-personal customer processes and journeys.
BSI Customer Suite products:
BSI CRM
BSI CX
BSI Engage
The BSI Companion – your AI assistant for the BSI Customer Suite
Whether it is in service, sales or marketing: Users can simply work better and faster with the BSI Companion. Because the BSI Companion performs routine tasks at the touch of a button, obtains information in real time, offers intelligent solutions, and simplifies decisions.
Intelligent, industry-specific expertise at the touch of a button
Turn your BSI Customer Suite into a customized business solution in no time with BSI Elements. BSI Elements puts a wealth of concentrated industry and product knowledge at your fingertips. With BSI Elements, you will get better faster and quickly turn your customer relationships into success stories.
Get the latest
Special events, use cases, news releases and blog posts – there’s always something going on at BSI.
Release 25/1 turns BSI Customer Suite into an efficiency booster for digital customer management once again
Just right for you
BSI is more than "just" a software solution: it’s a living ecosystem. Our powerful platform gives you access to our capable partner network, practical templates, technical expertise on CRM, automation and artificial intelligence, ready-made solutions for your use cases, and much more.
In short, a ‘business out of the box’ solution for the Retail, Banking, Insurance and Energy & Utilities industries, delivering instantly usable, seamless processes, rich customer journeys, actionable insights and critical KPIs, always in line with the latest regulatory requirements.
Customer dialogue center
Customer service with your customers at the center of your business
The right solution for (almost) every problem
What if you saw challenges not as problems to be overcome, but as opportunities to strengthen relationships with your customers? We do.
Find out how you can use BSI Customer Suite to digitalise your customer management. From Electronic Signature to Smart Contact Center, delivering the solutions you need.
How we help make good things happen
Every day, BSI makes profit-winning customer proximity deliver for a wide range of companies across the industry spectrum. And we do it at scale: each BSI solution manages an average of 27 million relationships, logs 70 million annual interactions, incorporates 23 systems and has 4,000 users.
Silvia Bauer, Senior CRM Manager, HDI
What makes the difference with BSI is their closeness with customers. You don’t just have a standard placed before you, but are able to actively co-develop the roadmap.
Transforming your business is our passion
As a leading provider of holistic customer management software, we have a 27-year track record of developing and operating platforms that have fundamentally transformed the performance of businesses like yours and their customers.
For you, customer centricity is paramount. For us, it's our passion.
Take the next step
Let’s make the first move towards customer experiences that delight – and deliver. Get in touch now for an exchange of ideas and new insights into how we can help.