Impress your customer BSI creates wow moments

As a leading software company with solutions from CRM to CX, we have made every effort to delight our customers – and customers’ clients – for almost 25 years. And as long as there are companies that appreciate the value of strong relationships, we will continue on this path.

BSI for your industry
  • #banking
  • #insurance
  • #retail
These companies also count on BSI
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BSI Customer Suite For a powerful customer experience

To win their customers’ hearts is the most important and most challenging task for any company. At the same time, it is also the most rewarding task – thanks to BSI. BSI stands for omnichannel and 360° customer view and automation combined with artificial intelligence for real personalization.

CX Customer Experience

With BSI, you can find, win, and understand customers. You can design and execute perfect customer journeys. Everything happens across departments, individualized for every customer, in real time, across all touchpoints, and fully automated.

BSI business departments BSI understands your business

Whether for sales, marketing, service, or Customer Insight: The 2 million lines of code we have written combine to form seamless and future-strong solutions – thanks to uncompromising technology, a highly flexible data model, and brilliant user experience.

Marketing

With BSI, you can design and control highly personalized customer journeys. Ensure an unforgettable experience and maximize your business success.

220 million

The number of customer relationships BSI converts into sustainable success stories

100%

Customer-oriented – that’s BSI

30%

The increase in cross-selling and upselling with automation

Capabilities The right answer for every challenge. BSI.

Contact Center Becoming a service champion

Impress your staff and customers at all touchpoints with BSI Contact Center and leave the competition far behind.

Yannick Kunz Portrait
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Yannick Kunz, CRM Project Manager, BLKB

BSI’s innovative products help us continue to enhance our business and the customer experience.