You provide clarity because you quickly visualize data and correlations and make them available for informed decisions.
Customer & Data Insights
Recognize patterns. Understand correlations. Take purposeful action.
BSI helps you determine what your data really means. Create meaningful analytics and visually appealing reports. Share them to accurately evaluate target audiences, processes, conversions, sales opportunities, and resource utilization. You can use the results immediately and efficiently for successful customer engagement. And all that in real time.
We make industry leaders happy
Smart analytics and swift actions
Get an authentic view of your marketing success
Find out instantly which marketing actions are working. With the experience calendar, you get real-time analytics for campaigns, interactions, audiences, and conversions. You can identify trends, optimize your pipeline, and make data-driven decisions with just one click.
Create accurate analytics with flexible comparison groups
Use the entire data model of the BSI Customer Suite in real time: Create custom cohorts, filter by any criteria, and refine your analytics with drilldowns. Your reports are dynamic – share your insights with one click or promptly implement new actions.
Work with charts everyone understands
Click, filter, compare – interactive charts give you exactly the insights you need. You can flag anomalies, label data points, and highlight segments to make analytics even clearer. With just one click, you can share the insights, create target groups, or start a new campaign right away.
Boost your customer value with the most successful CRM/CX platform in your industry
Use concentrated AI power, delightful customer journeys, and exciting insights, shaping long-term customer relationships with the BSI Customer Suite from day one.
Intelligence
Artificial Intelligence
BSI has already reached a place other solutions are still advancing toward. With more than 70 AI models available, we provide maximum flexibility, and agents that implement your strategies autonomously.
Intelligence
Customer Data & Insights
Your customer data is very valuable. But only if you understand what it can tell you. Create meaningful analyses and use the results right away for successful customer engagements. In real time.
Processes
Customer Experience
Serve multiple customers at the same time, and yet, serve them so individually, as if there were a thousand of you. AI-powered BSI strategies optimize your customer interactions across all channels – and around the clock.
Processes
Customer Relationship Management
This is how you easily gain your customers’ loyalty: Create long-term successful relationships, connect sales, marketing, and service, and make more time for what really matters: your customers.
Processes
Customer Engagement
You are where your customers are. Create personal experiences with online appointment scheduling, AI-powered video consulting, and digital signatures. Convenient, dependable, and legally compliant.
Data
Enterprise Integration Platform
Pave the way for your data because interfaces have never been this easy. Scale it to the enterprise level and play it safe when testing – all in low code.
Data
Customer Data Platform
Your BSI CRM/CX platform is the single source of truth when it comes to customer data. Break down data silos and optimize your business processes. GDPR-compliant and secure.
Talk with us
We would be happy to assist you at any time.