You can start immediately because BSI Elements comes with processes specific to your industry ready to go, right out of the box.
Customer Relationship Management
Make success easy, fast, and sustainable
BSI transforms your customer data into valuable insights – AI-powered, automated, and fully integrated into your work environment. With the best CRM solution in Europe, you can make informed decisions, create long-term, successful relationships with your customers, link sales, marketing, and service and have more time available for what really matters: your customers.
We make industry leaders happy
The next-gen CRM: How to easily gain your customers’ loyalty
Sorry, Mr. Einstein, the BSI Companion is clearly second to none
It is that simple: You can work better and faster with the BSI Companion. It knows on its own where you need its assistance. There is no other CRM that integrates AI into your day-to-day work as intuitively as BSI. You get prompt support. No prompting needed.
The generative 360° view: Your key to providing the very best customer support
You get a precise, customized summary of your customer’s situation. Our AI technology analyzes all interactions across all channels and condenses the essential insights for you – understandably, visually, and to the point.
Routine tasks? Automated. Efficiency? Maximized.
Whether you respond to requests and inquiries or manage processes – your AI agents think along with you, work autonomously, and optimize every single step. You will set new standards in productivity and service quality, ensure higher speed and lower costs, and delight your customers.
These KPIs could be your company’s success metrics:
90%
FCR (First Contact Resolution) at PostFinance
-20%
Less processing time for customer requests at arvato
1/3
Lower call turnaround time (TAT) at Gothaer
Boost your customer value with the most successful CRM/CX platform in your industry
Use concentrated AI power, delightful customer journeys, and exciting insights, shaping long-term customer relationships with the BSI Customer Suite from day one.
Intelligence
Artificial Intelligence
BSI has already reached a place other solutions are still advancing toward. With more than 70 AI models available, we provide maximum flexibility, and agents that implement your strategies autonomously.
Intelligence
Customer Data & Insights
Your customer data is very valuable. But only if you understand what it can tell you. Create meaningful analyses and use the results right away for successful customer engagements. In real time.
Processes
Customer Experience
Serve multiple customers at the same time, and yet, serve them so individually, as if there were a thousand of you. AI-powered BSI strategies optimize your customer interactions across all channels – and around the clock.
Processes
Customer Relationship Management
This is how you easily gain your customers’ loyalty: Create long-term successful relationships, connect sales, marketing, and service, and make more time for what really matters: your customers.
Processes
Customer Engagement
You are where your customers are. Create personal experiences with online appointment scheduling, AI-powered video consulting, and digital signatures. Convenient, dependable, and legally compliant.
Data
Enterprise Integration Platform
Pave the way for your data because interfaces have never been this easy. Scale it to the enterprise level and play it safe when testing – all in low code.
Data
Customer Data Platform
Your BSI CRM/CX platform is the single source of truth when it comes to customer data. Break down data silos and optimize your business processes. GDPR-compliant and secure.
Talk with us
We would be happy to assist you at any time.